Guest Experience Concierge – Front Desk Pro

PERSOL OUTSOURCING SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Uniform provided

Incentives & allowances

Job summary

PERSOL Outsourcing Singapore Pte Ltd is seeking a Concierge Executive for a property management client, to welcome guests and ensure a smooth front desk experience in a professional environment.

You will handle inquiries, provide information, coordinate with tenants and visitors, and support administrative tasks while upholding service standards and delivering personalized customer service.

Qualifications

• Minimum GCE O levels with 2 years of relevant experience in concierge, front desk, customer service or hospitality.
• Excellent interpersonal and communication skills.
• Customer-oriented with a professional and positive attitude.
• Proficient in Microsoft Office applications and basic administrative tasks.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Welcome and assist tenants, visitors, and guests with a warm and professional approach
• Manage front desk operations, including handling enquiries via walk-ins, phone calls, and emails
• Provide accurate and timely information to tenants and visitors
• Resolve customer concerns and escalated issues in accordance with established SOPs and service standards
• Maintain and update CRM records, ensuring information is accurate
• Support administrative and operational activities

Skills

Interpersonal skills

Communication skills

Customer service orientation

Education

GCE O Levels

Tools

Microsoft Office

Job description

PERSOL Outsourcing Singapore Pte Ltd is seeking a Concierge Executive for a property management client, to welcome guests and ensure a smooth front desk experience in a professional environment.

You will handle inquiries, provide information, coordinate with tenants and visitors, and support administrative tasks while upholding service standards and delivering personalized customer service.