Guest Experience & Concierge Associate

WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD.; Singapore; On-site; SGD 24,000 - 32,000; Full time

Job summary

WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD. is seeking a guest services associate to warmly welcome guests, assist with luggage, and guide them to the front desk for check-in.

You will load and unload luggage, ensure driveways are clear, and help guests with transport needs while promoting hotel facilities. The role requires a friendly demeanour and flexibility for extended shifts, including weekends.

Qualifications

• Experience in guest service or front-of-house is preferred but training will be provided.
• Ability to converse in basic English for guest interaction.
• Maintains a friendly and positive demeanour at all times.
• Team-oriented with ability to work with minimal supervision.
• Willing to work 9 or 12 hour shifts, including weekends and public holidays.
• Adheres to standard operating procedures and workplace safety policies.

Responsibilities

• Welcomes guests on arrival, assists with luggage and directs to front desk.
• Loads/unloads luggage, counts pieces to prevent loss.
• Keeps driveways clear for loading and unloading.
• Assists guests with transportation needs and facility usage.
• Delivers correspondence and packages to rooms or designated locations.
• Keeps workplace clean and well maintained.
• Escorts guests to rooms and explains hotel facilities.
• Assists in driveway duties as required.
• Reports any lost and found items.
• Performs other duties within reasonable scope and supports sustainability efforts.

Skills

Guest service

Team player

Basic English

Shift work

Job description

WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD. is seeking a guest services associate to warmly welcome guests, assist with luggage, and guide them to the front desk for check-in.

You will load and unload luggage, ensure driveways are clear, and help guests with transport needs while promoting hotel facilities. The role requires a friendly demeanour and flexibility for extended shifts, including weekends.