Guest Relation Executive

CUBE HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive remuneration

Career advancement

Wellness initiatives

Inclusive working environment

Job summary

CUBE HOSPITALITY PTE. LTD. is looking for a friendly and proactive Guest Relations Executive/Officer to welcome guests and ensure a seamless, memorable stay in the Central Region.

You will be the first point of contact, delivering warm hospitality and guiding guests through their visit. In this role, you will handle check-in and check-out, promptly respond to enquiries, and collaborate with departments to fulfill guest needs while promoting hotel facilities and ongoing offers.

Qualifications

• Prior experience in a guest-facing role within the hospitality sector.
• Strong interpersonal and communication skills with a friendly and professional demeanour.
• Ability to multitask and prioritise in a fast-paced environment.
• Excellent problem-solving and conflict resolution abilities.

Responsibilities

• Warmly welcome guests and handle smooth check-in/check-out processes.
• Respond promptly and politely to guest enquiries and requests.
• Maintain high standards of cleanliness and organisation in all guest-facing areas.
• Assist with luggage handling, room assignments, and other front desk duties.
• Communicate effectively with various hotel departments to fulfil guest needs.
• Identify, manage, and resolve guest issues or concerns professionally.
• Promote hotel facilities, services, and ongoing offers.
• Contribute positively to a supportive and collaborative team environment.

Skills

Guest relations

Interpersonal skills

Multitasking

Customer service

Job description

About the Role

Join our dynamic team at CUBE HOSPITALITY PTE. LTD. as a Guest Relations Executive / Officer . Based in the Central Region, this position is perfect for individuals who are passionate about hospitality and creating memorable guest experiences. You will be the welcoming face of our establishment, ensuring every guest enjoys a seamless and exceptional stay.

Key Responsibilities

• Warmly welcome guests and handle smooth check-in/check-out processes
• Respond promptly and politely to guest enquiries and requests
• Maintain high standards of cleanliness and organisation in all guest-facing areas
• Assist with luggage handling, room assignments, and other front desk duties
• Communicate effectively with various hotel departments to fulfil guest needs
• Identify, manage, and resolve guest issues or concerns professionally
• Promote hotel facilities, services, and ongoing offers
• Contribute positively to a supportive and collaborative team environment

Who We're Looking For

• Prior experience in a guest-facing role within the hospitality sector
• Strong interpersonal and communication skills with a friendly and professional demeanour
• Ability to multitask and prioritise in a fast-paced environment
• Excellent problem-solving and conflict resolution abilities
• Passionate about delivering exceptional customer service
• Able to work shifts, including weekends and public holidays
• Proficient in English; additional languages are an advantage

What We Offer

• Competitive remuneration package
• Opportunities for career advancement
• Employee wellness initiatives
• A dynamic and inclusive working environment