Guest Experience Captain - Floor Service

BAES HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

BAES HOSPITALITY PTE. LTD. in Singapore seeks a Floor Service Crew/Captain/Supervisor to deliver exceptional guest service and ensure a smooth dining experience from arrival to departure.

Responsibilities include taking orders, serving, maintaining cleanliness, and supporting floor operations. The role involves upselling, coordinating with kitchen and bar teams, and supervising junior staff as needed. Midnight shifts, weekends, and public holidays may be required.

Qualifications

• Will be required to work in a fast-paced F&B environment.
• Excellent communication and interpersonal skills are essential.
• Team player with a positive attitude.
• Good grooming and professional presentation required.
• Overtime and holiday shifts may be needed for more experienced candidates who may supervise.

Responsibilities

• Provide warm, friendly, attentive guest service from arrival to departure.
• Present menus, explain dishes, and make confident recommendations.
• Take accurate food and beverage orders and relay to kitchen/bar.
• Serve food and drinks promptly according to service standards.
• Handle guest feedback or complaints professionally and elevate when necessary.
• Keep tables set up and maintained throughout service.
• Monitor section flow and guest satisfaction.
• Coordinate with kitchen and bar teams for timely service.
• Maintain dining area cleanliness and hygiene standards.
• Assist in opening and closing duties (mise en place, cleaning, stock checks).
• Upsell menu items, specials, and beverages to maximise revenue.
• Be knowledgeable about menu offerings, ingredients, and promotions.
• Supervise and guide junior staff during shifts, if applicable.
• Allocate sections and manage service flow on the floor.
• Ensure service standards and SOPs are followed.
• Act as the point of contact between management and the service team.
• Assist in training and onboarding new staff.

Skills

Strong communication

Interpersonal skills

Fast-paced work

Team player

Professional grooming

Job description

BAES HOSPITALITY PTE. LTD. in Singapore seeks a Floor Service Crew/Captain/Supervisor to deliver exceptional guest service and ensure a smooth dining experience from arrival to departure.

Responsibilities include taking orders, serving, maintaining cleanliness, and supporting floor operations. The role involves upselling, coordinating with kitchen and bar teams, and supervising junior staff as needed. Midnight shifts, weekends, and public holidays may be required.