Floor Service Crew/Captain/Supervisor

Baes Hospitality Pte Ltd; Singapore; On-site; SGD 20,000 - 36,000; Full time

Job summary

Baes Hospitality Pte Ltd in Singapore is seeking a Floor Service Crew/Captain/Supervisor to deliver warm guest service from arrival to departure. You will take orders, serve food and beverages, maintain cleanliness, and support floor operations.

You will upsell menu items, coordinate with kitchen and bar, supervise junior staff, and ensure SOPs are followed. A positive attitude, grooming, and the ability to work at night, weekends, and public holidays are required.

Qualifications

• Willingness to work midnight shifts, weekends and public holidays.
• Experience in F&B service or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Team player with a positive attitude.
• Good grooming and professional presentation.
• Experience for supervisory role may be considered.

Responsibilities

• Provide warm, friendly, and attentive service to all guests.
• Present menus, explain dishes, and make recommendations confidently.
• Take accurate food and beverage orders and relay them to the kitchen/bar.
• Serve food and drinks promptly and according to service standards.
• Handle guest feedback or complaints professionally and elevate when necessary.
• Ensure tables are properly set up and maintained throughout service.
• Monitor assigned section to ensure smooth flow and guest satisfaction.
• Assist in coordinating with kitchen and bar teams for timely service.
• Maintain cleanliness and hygiene standards across the dining area.
• Support opening and closing duties (mise en place, cleaning, stock checks).
• Upsell menu items, specials, and beverages to maximise revenue.
• Be knowledgeable about menu offerings, ingredients, and promotions.
• Supervise and guide junior service staff during shifts.
• Allocate sections and manage service flow on the floor.
• Ensure service standards and SOPs are consistently followed.
• Act as the point of contact between management and service team.
• Assist in training and onboarding new staff.

Skills

Customer service

Communication

Interpersonal skills

Team player

Grooming and presentation

Job description

Role Overview

The Floor Service Crew/Captain/Supervisor is responsible for delivering exceptional guest service by ensuring a smooth dining experience from arrival to departure. This role involves taking orders, serving food and beverages, maintaining cleanliness, and supporting overall floor operations.

Key Responsibilities

Guest Service

• Provide warm, friendly, and attentive service to all guests

• Present menus, explain dishes, and make recommendations confidently

• Take accurate food and beverage orders and relay them to the kitchen/bar

• Serve food and drinks promptly and according to service standards

• Handle guest feedback or complaints professionally and elevate when necessary

Floor Operations

• Ensure tables are properly set up and maintained throughout service

• Monitor assigned section to ensure smooth flow and guest satisfaction

• Assist in coordinating with kitchen and bar teams for timely service

• Maintain cleanliness and hygiene standards across the dining area

• Support opening and closing duties (mise en place, cleaning, stock checks)

Sales & Upselling

• Upsell menu items, specials, and beverages to maximise revenue

• Be knowledgeable about menu offerings, ingredients, and promotions

Additional Responsibilities (For Floor Captain/Supervisor)

• Supervise and guide junior service staff during shifts

• Allocate sections and manage service flow on the floor

• Ensure service standards and SOPs are consistently followed

• Act as the point of contact between management and service team

• Assist in training and onboarding new staff

Requirements

• Willingness to work midnight shifts, weekends, and public holidays

• Prior experience in F&B service or hospitality preferred

• Strong communication and interpersonal skills

• Ability to work in a fast-paced environment

• Team player with a positive attitude

• Good grooming and professional presentation

• More experienced candidates may be considered for a supervisory role.