Floor Service Crew/Captain/Supervisor

BAES HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

BAES HOSPITALITY PTE. LTD. in Singapore seeks a Floor Service Crew/Captain/Supervisor to deliver exceptional guest service and ensure a smooth dining experience from arrival to departure.

Responsibilities include taking orders, serving, maintaining cleanliness, and supporting floor operations. The role involves upselling, coordinating with kitchen and bar teams, and supervising junior staff as needed. Midnight shifts, weekends, and public holidays may be required.

Qualifications

• Will be required to work in a fast-paced F&B environment.
• Excellent communication and interpersonal skills are essential.
• Team player with a positive attitude.
• Good grooming and professional presentation required.
• Overtime and holiday shifts may be needed for more experienced candidates who may supervise.

Responsibilities

• Provide warm, friendly, attentive guest service from arrival to departure.
• Present menus, explain dishes, and make confident recommendations.
• Take accurate food and beverage orders and relay to kitchen/bar.
• Serve food and drinks promptly according to service standards.
• Handle guest feedback or complaints professionally and elevate when necessary.
• Keep tables set up and maintained throughout service.
• Monitor section flow and guest satisfaction.
• Coordinate with kitchen and bar teams for timely service.
• Maintain dining area cleanliness and hygiene standards.
• Assist in opening and closing duties (mise en place, cleaning, stock checks).
• Upsell menu items, specials, and beverages to maximise revenue.
• Be knowledgeable about menu offerings, ingredients, and promotions.
• Supervise and guide junior staff during shifts, if applicable.
• Allocate sections and manage service flow on the floor.
• Ensure service standards and SOPs are followed.
• Act as the point of contact between management and the service team.
• Assist in training and onboarding new staff.

Skills

Strong communication

Interpersonal skills

Fast-paced work

Team player

Professional grooming

Job description

Role Overview

The Floor Service Crew/Captain/Supervisor is responsible for delivering exceptional guest service by ensuring a smooth dining experience from arrival to departure. This role involves taking orders, serving food and beverages, maintaining cleanliness, and supporting overall floor operations.

Key Responsibilities

Guest Service

• Provide warm, friendly, and attentive service to all guests

• Present menus, explain dishes, and make recommendations confidently

• Take accurate food and beverage orders and relay them to the kitchen/bar

• Serve food and drinks promptly and according to service standards

• Handle guest feedback or complaints professionally and elevate when necessary

Floor Operations

• Ensure tables are properly set up and maintained throughout service

• Monitor assigned section to ensure smooth flow and guest satisfaction

• Assist in coordinating with kitchen and bar teams for timely service

• Maintain cleanliness and hygiene standards across the dining area

• Support opening and closing duties (mise en place, cleaning, stock checks)

Sales & Upselling

• Upsell menu items, specials, and beverages to maximise revenue

• Be knowledgeable about menu offerings, ingredients, and promotions

Additional Responsibilities (For Floor Captain/Supervisor)

• Supervise and guide junior service staff during shifts

• Allocate sections and manage service flow on the floor

• Ensure service standards and SOPs are consistently followed

• Act as the point of contact between management and service team

• Assist in training and onboarding new staff

Requirements

• Willingness to work midnight shifts, weekends, and public holidays

• Prior experience in F&B service or hospitality preferred

• Strong communication and interpersonal skills

• Ability to work in a fast-paced environment

• Team player with a positive attitude

• Good grooming and professional presentation

• More experienced candidates may be considered for a supervisory role.