Lead Floor Captain: Guest Experience Master (Midnights)

BNG HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

BNG Hospitality Pte. Ltd.

seeks a Server / Floor Captain / Waiter to deliver exceptional guest service from arrival to departure, taking orders and serving food and beverages while maintaining cleanliness and supporting floor operations. You will provide warm, attentive service, upsell menu items, coordinate with kitchen and bar, supervise junior staff, and ensure adherence to service standards in a fast-paced setting.

Qualifications

• Prior experience in F&B service or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Team player with a positive attitude.
• Good grooming and professional presentation.
• Willingness to work midnight shifts, weekends, and public holidays.

Responsibilities

• Provide warm, friendly, and attentive service to all guests.
• Present menus, explain dishes, and make recommendations confidently.
• Take accurate orders and relay to the kitchen/bar.
• Serve food and drinks promptly and per service standards.
• Handle guest feedback or complaints professionally.
• Ensure tables are properly set up and maintained during service.
• Monitor section flow and guest satisfaction.
• Coordinate with kitchen and bar teams for timely service.
• Maintain cleanliness and hygiene across the dining area.
• Assist opening/closing duties (mise en place, cleaning, stock checks).
• Upsell menu items, specials, and beverages to maximise revenue.
• Be knowledgeable about menu offerings, ingredients, and promotions.
• Supervise and guide junior service staff during shifts.
• Allocate sections and manage service flow on the floor.
• Ensure service standards and SOPs are followed.
• Act as a liaison between management and service team.
• Assist in training and onboarding new staff.

Skills

Strong communication

Interpersonal skills

Team player

Professional presentation

Job description

BNG Hospitality Pte. Ltd.

seeks a Server / Floor Captain / Waiter to deliver exceptional guest service from arrival to departure, taking orders and serving food and beverages while maintaining cleanliness and supporting floor operations. You will provide warm, attentive service, upsell menu items, coordinate with kitchen and bar, supervise junior staff, and ensure adherence to service standards in a fast-paced setting.