Guest Experience Associate

GH15 PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

MBER MBER in Serangoon is seeking a Guest Relations Executive. This entry-level role is ideal for individuals who enjoy working with people and want to start a career in hospitality.

You will deliver warm guest service across arrivals, departures and concierge duties, respond to enquiries by person, phone, email or digital channels, and manage reservations, guest profiles and billing using the PMS. Collaborate with Housekeeping, Maintenance and Sales to ensure a smooth guest experience.

Qualifications

• Entry-level candidates and fresh graduates are welcome to apply.
• Prior hospitality or customer service experience is a plus but attitude, communication and willingness to learn matter most.

Responsibilities

• Deliver warm, professional Guest Relations service, including arrivals, departures and concierge services.
• Respond to guest and public enquiries through in-person interactions, phone, email, WhatsApp and digital channels.
• Handle reservations, room assignments, guest profiles, payments, deposits, billing and related documentation accurately using the PMS and operational systems.
• Take ownership of guest requests, feedback and service recovery, following through until matters are resolved or appropriately escalated.
• Prepare and maintain shift reports, operational checklists, payment records and clear handovers to ensure continuity between shifts.
• Build rapport with short-stay and long-stay guests, provide local recommendations and support community or guest engagement activities.
• Liaise between internal departments including Housekeeping, Maintenance, Security, Projects, Sales and Revenue, as well as potential clients, residents and vendors.
• Support property readiness, safety, incident reporting and other operational duties required to maintain a smooth guest experience.

Skills

Guest relations

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

PMS software

Job description

MBER MBER in Serangoon is seeking a Guest Relations Executive. This entry-level role is ideal for individuals who enjoy working with people and want to start a career in hospitality.

You will deliver warm guest service across arrivals, departures and concierge duties, respond to enquiries by person, phone, email or digital channels, and manage reservations, guest profiles and billing using the PMS. Collaborate with Housekeeping, Maintenance and Sales to ensure a smooth guest experience.