Guest Experience Specialist - Café & F&B

Serangoon Gardens Country Club; Singapore; Sur place; SGD 24 000 - 36 000; Plein temps

Résumé du poste

Serangoon Gardens Country Club in Singapore is seeking a friendly, customer-centric café host/guest relations role to greet members, assist seating, and take orders with a professional demeanor.

You will collaborate with café staff to deliver attentive service, manage reservations, handle feedback, and maintain a welcoming ambience that encourages return visits. The role also emphasizes problem resolution and upholding cleanliness standards in a busy hospitality setting.

Qualifications

• Strong verbal and written communication abilities.
• Experience in customer service, ideally within the food and beverage industry.
• Ability to handle multiple tasks and stay organized.
• Team oriented with a positive attitude and calm under pressure.
• Knowledge of café operations and menu items.

Responsabilités

• Greet and welcome members/guests, assist seating and take orders.
• Provide personalized service, suggest menu items and specials.
• Address issues calmly and collaborate with the café team to resolve problems.
• Maintain cleanliness and ambiance, oversee seating areas and presentation.
• Record guest feedback and preferences, manage reservations and requests.
• Collaborate with servers, chefs and managers to ensure smooth operations.

Connaissances

Communication Skills

Customer Service

Problem-Solving Skills

Organizational Skills

Team Player

Positive Attitude

Knowledge of Food & Beverage

Description du poste

Serangoon Gardens Country Club in Singapore is seeking a friendly, customer-centric café host/guest relations role to greet members, assist seating, and take orders with a professional demeanor.

You will collaborate with café staff to deliver attentive service, manage reservations, handle feedback, and maintain a welcoming ambience that encourages return visits. The role also emphasizes problem resolution and upholding cleanliness standards in a busy hospitality setting.