Guest Relations Executive

GH15 PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

MBER MBER in Serangoon is seeking a Guest Relations Executive. This entry-level role is ideal for individuals who enjoy working with people and want to start a career in hospitality.

You will deliver warm guest service across arrivals, departures and concierge duties, respond to enquiries by person, phone, email or digital channels, and manage reservations, guest profiles and billing using the PMS. Collaborate with Housekeeping, Maintenance and Sales to ensure a smooth guest experience.

Qualifications

• Entry-level candidates and fresh graduates are welcome to apply.
• Prior hospitality or customer service experience is a plus but attitude, communication and willingness to learn matter most.

Responsibilities

• Deliver warm, professional Guest Relations service, including arrivals, departures and concierge services.
• Respond to guest and public enquiries through in-person interactions, phone, email, WhatsApp and digital channels.
• Handle reservations, room assignments, guest profiles, payments, deposits, billing and related documentation accurately using the PMS and operational systems.
• Take ownership of guest requests, feedback and service recovery, following through until matters are resolved or appropriately escalated.
• Prepare and maintain shift reports, operational checklists, payment records and clear handovers to ensure continuity between shifts.
• Build rapport with short-stay and long-stay guests, provide local recommendations and support community or guest engagement activities.
• Liaise between internal departments including Housekeeping, Maintenance, Security, Projects, Sales and Revenue, as well as potential clients, residents and vendors.
• Support property readiness, safety, incident reporting and other operational duties required to maintain a smooth guest experience.

Skills

Guest relations

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

PMS software

Job description

ABOUT MBER MBER

Co-Living & Serviced Apartments is a modern hospitality concept in Serangoon, bringing together serviced apartments and co-living under one roof. We believe a great stay goes beyond the room: it is shaped by thoughtful service, meaningful connections, contemporary design and a genuine sense of belonging. Our spirit is captured simply: Stay Curious.

THE OPPORTUNITY

As a Guest Relations Executive, you are one of the key faces of MBER and an important part of the daily guest and resident experience. This is an entry-level opportunity for someone who enjoys working with people, takes ownership and wants to build a career in hospitality. Prior hospitality or customer service experience is a plus, but attitude, communication and willingness to learn matter most.

WHAT YOU WILL DO

• Deliver warm, professional Guest Relations service, including arrivals, departures and concierge services.
• Respond to guest and public enquiries through in-person interactions, phone, email, WhatsApp and digital channels.
• Handle reservations, room assignments, guest profiles, payments, deposits, billing and related documentation accurately using the PMS and operational systems.
• Take ownership of guest requests, feedback and service recovery, following through until matters are resolved or appropriately escalated.
• Prepare and maintain shift reports, operational checklists, payment records and clear handovers to ensure continuity between shifts.
• Build rapport with short-stay and long-stay guests, provide local recommendations and support community or guest engagement activities.
• Liaise between internal departments including Housekeeping, Maintenance, Security, Projects, Sales and Revenue, as well as potential clients, residents and vendors.
• Support property readiness, safety, incident reporting and other operational duties required to maintain a smooth guest experience.

WHO WE ARE LOOKING FOR

• Entry-level candidates and fresh graduates are welcome to apply.
• Hospitality, Front Office, serviced apartment, co-living or customer service experience is an advantage.
• Warm, confident and service-minded, with good communication and interpersonal skills.
• Proactive and dependable, with the ability to take ownership rather than simply wait for instructions.
• Comfortable multitasking, solving problems and remaining composed in a dynamic operational environment.
• Able to work collaboratively across departments and communicate professionally with guests, residents, clients and vendors.
• Comfortable learning digital systems; prior PMS experience is an advantage.
• Able to work rotating shifts, weekends and public holidays.

WHY JOIN MBER

• Gain hands-on exposure across guest relations and wider property operations.
• Work closely with multiple operational and commercial departments, giving you a broader view of how a hospitality business runs.
• Develop practical hospitality skills, operational judgement and leadership potential in a growing environment.
• Join a team where curiosity, initiative and genuine human connection are valued.