Guest Experience Ambassador – Front Desk

Far East Hospitality; Singapore; On-site; SGD 22,000 - 31,000; Full time

Job summary

Far East Hospitality is seeking a friendly Guest Services Associate to welcome guests at the lobby and reception. You will collaborate with the Assistant Manager to deliver courteous service, handle requests, and resolve complaints while maintaining knowledge of arrivals, events, amenities and outlets.

PSLE or equivalent is required; rotating shifts, weekends and public holidays are expected. A positive, outgoing personality with strong communication skills will thrive at Village Hotel Sentosa,

Qualifications

• PSLE or equivalent required.
• Ability to work rotating shifts, weekends and public holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

Responsibilities

• Create positive and memorable guests' experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests' arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Skills

Communication skills

Outgoing personality

People skills

Education

PSLE or equivalent

Job description

Far East Hospitality is seeking a friendly Guest Services Associate to welcome guests at the lobby and reception. You will collaborate with the Assistant Manager to deliver courteous service, handle requests, and resolve complaints while maintaining knowledge of arrivals, events, amenities and outlets.

PSLE or equivalent is required; rotating shifts, weekends and public holidays are expected. A positive, outgoing personality with strong communication skills will thrive at Village Hotel Sentosa,