Guest Experience Assistant

SWEET POTATO PROJECT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality firm in Singapore is seeking a Guest Relations Lead to ensure an exceptional guest experience. Responsibilities include managing guest services, assisting in reservations, and maintaining high operational standards. The ideal candidate should possess strong guest service skills and a solid understanding of upscale restaurant operations. This role is critical for creating a positive dining atmosphere.

Qualifications

• Mastery of warm greeting protocol.
• Knowledge of high-volume restaurant service procedures.
• Experience in managing reservation systems.

Responsibilities

• Provide superior guest service.
• Assist in welcoming and departing guests.
• Maintain visibility and manage complaints.

Skills

Guest service excellence

Upscale restaurant operations knowledge

Reservation management

Proficiency with guest management software

Time management

Job description

Job Description

Lead the restaurant guest relations program under the guidance of the Guest Experience Manager

Job Details

1. Provide superior guest service.
2. Assist the guest relations department in welcoming and departure of guests, restaurant booking system and maximising restaurant capacity without compromising of service.
3. Deliver high standards and consistent quality of operations with attention to profitability and guest satisfaction.
4. Maintain a prominent visible presence daily.
5. Respond appropriately to complaints, escalating as necessary.
6. Assist the floor team when necessary.

Qualifications

1. Mastery of simple, direct and warm greeting protocol.
2. Knowledge of standard procedure with regards to high level high volume restaurant service.
3. Experience in managing reservation chain of command.
4. Comfort with equipment standard functions, including booking platform, POS and all guest management software and databases.
5. Self starter with ability to manage deadlines of self and others.

Keys to success

1. Time management.
2. Constant feedback and reporting of issues as they arise.
3. Willingness to carry out any other duties as required by the operation.
4. Enable a positive work environment among team.
5. Positive personal presence at all times.