Guest Experience Specialist

The St. Regis Singapore; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

The St. Regis Singapore is seeking a proactive Front Office professional to manage guest check-ins and check-outs, coordinate room assignments, and handle daily reports.

You will liaise with Revenue, Sales and Front Desk teams, maintain guest history records, manage group arrivals/departures, and ensure safety and smooth operations while delivering the highest standard of bespoke service in a luxury setting.

Responsibilities

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Communicate to appropriate staff when guests are waiting for an available room
• File guest paperwork or documentation. Operate telephone switchboard station
• Run and check daily reports, contingency lists, and credit card authorization reports
• Responsible for managing group arrivals and departures
• Act as the main point of control for saleable rooms in conjunction with Revenue, Sales and Front Desk teams
• To be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests
• To ensure that the Duty Manager is informed immediately of any emergency, security or health and safety matter
• To be able to manage back office (Front Office) administrative tasks such as inventory control to ensure inventory are managed and ordered when required
• Other administrative tasks such as rostering to be submitted in a timely manner for approval

Job description

The St. Regis Singapore is seeking a proactive Front Office professional to manage guest check-ins and check-outs, coordinate room assignments, and handle daily reports.

You will liaise with Revenue, Sales and Front Desk teams, maintain guest history records, manage group arrivals/departures, and ensure safety and smooth operations while delivering the highest standard of bespoke service in a luxury setting.