Global Markets Desktop Support Engineer

INFORMA SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

INFORMA SOLUTIONS PTE. LTD. in Singapore seeks a hands-on IT Desktop Support specialist to provide onsite and remote end-user computing support for the Global Markets trade floor.

You will support market data and trading platforms, voice and video conferencing, and administrative IT tasks with a focus on quick issue resolution. You will work with GO&T and backend teams to handle incidents, perform installations, upgrades, and preventive maintenance while keeping accurate records and ensuring

Qualifications

• Minimum 2.5 years of experience in desktop support or end-user computing.
• Strong communication and service mindset for front-office users.
• Familiar with standard incident/request fulfilment processes.
• Able to perform basic network troubleshooting and AD/GPO basics.

Responsibilities

• Provide 1st-level and 2nd-level onsite and remote desktop support.
• Support market data services and trading platforms (Refinitiv, Bloomberg, EBS).
• Coordinate with GO&T and backend teams for incidents and requests.
• Support voice services (IPC, Avaya, Cisco) and video conferencing.
• Perform hardware moves, installations, and preventive maintenance.

Skills

Communication

Service-oriented

Front-office support

Team collaboration

Tools

Active Directory

Group Policy

Proxy settings

Microsoft Excel

Windows OS

Job description

INFORMA SOLUTIONS PTE. LTD. in Singapore seeks a hands-on IT Desktop Support specialist to provide onsite and remote end-user computing support for the Global Markets trade floor.

You will support market data and trading platforms, voice and video conferencing, and administrative IT tasks with a focus on quick issue resolution. You will work with GO&T and backend teams to handle incidents, perform installations, upgrades, and preventive maintenance while keeping accurate records and ensuring