IT Support/Desktop Support

5G-Starlink Pte.; Singapore; Vor Ort; SGD 50.000 - 70.000; Vollzeit

Zusammenfassung

BGC Partners is seeking an experienced IT Support/Desktop Support professional to provide end-user support in Singapore. The role includes handling desktop, voice, and AV hardware issues, as well as system checks and ticket management.

The ideal candidate has strong Windows expertise, hardware knowledge, and experience with market data applications, DNS/TCP/IP, and Office suite. Collaboration with global teams is expected.

Qualifikationen

• 5+ years IT Support/Desktop Support experience.
• In-depth knowledge of Windows desktop technologies.
• In-depth knowledge of desktop and laptop hardware.
• Knowledge of TCP/IP, DNS and internetworking.
• Knowledge of Microsoft Office applications.
• Knowledge of Voice & AV Conferencing technologies.
• Knowledge of Market Data applications and services.

Aufgaben

• Provide IT support to all users in Singapore.
• Support via phone/email/service tickets for desktop and voice issues.
• Install, test, and troubleshoot dealer board and AV hardware.
• Perform morning system checks to ensure systems run smoothly.
• Install and support Windows OS, hardware, and software applications.
• Raise, update and close support tickets promptly.
• Participate in global projects and communicate procedures clearly.

Kenntnisse

Windows desktop technologies

Desktop hardware

TCP/IP & networking

Microsoft Office

Voice & AV conferencing

Market Data applications

Communication & teamwork

Jobbeschreibung

About the job IT Support/Desktop Support

Full Job Description

BGC Partners

Headquartered in London and New York, BGC Partners (NASDAQ: BGCP) is a leading global brokerage firm providing integrated voice and electronic services to wholesale market participants. We offer a full range of brokerage services across fixed income, rates, foreign exchange, equity derivatives, credit derivatives, futures and structured product markets.

Key responsibilities:

• Provide IT support to all users in Singapore
• Provide support through phone/email/service tickets to the users on desktop and voice issues
• Install, test, and troubleshoot dealer board and audio/video telephony hardware
• Perform morning system checks to ensure the systems are up-to-standard
• Install, upgrade, support, and troubleshoot Windows operating systems, computer hardware (and any other authorized peripheral equipment) and authorized software applications
• Assist facility matters whenever and wherever necessary
• Raise, update and close all support tickets regularly and promptly
• Participate and implement in global projects
• Communicate with team members regarding issues, procedures, and documentations

Key requirements:

• 5+ years of IT Support / Desktop Support experience
• In depth knowledge of Windows desktop technologies
• In depth knowledge of desktop and laptop hardware
• Intermediate knowledge of TCP/IP, DNS and Internetworking Technology
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Knowledge of Voice & Communications and A/V Conferencing technologies
• Knowledge of common Market Data applications and services
• Fast learning and able to work independently as well as in a team
• Good verbal and written communication skills
• Able to operate with minimal supervision and maintain professional attitude under stress