Desktop Support Engineer (Ref 26252)

JOBLINE RESOURCES PTE. LTD.; Singapore; Hybrid; SGD 36,000 - 60,000; Part time

Job summary

Jobline Resources Pte Ltd is seeking a desktop support specialist to provide 1st- and 2nd-level onsite and remote support for Global Markets infrastructure. You will support market data and trading systems, coordinate with GO&T, and handle voice, video, and admin tasks.

The role includes after-hours standby and floor inspections. The ideal candidate has a IT qualification with 2.5+ years in desktop support, good communication, and practical network troubleshooting skills.

Qualifications

• Bachelor/ Diploma in information Technology with at least 2.5 years of admin and desktop support experience.
• Good communication skills.
• Experience with end-user computing environment and desktop support workflow.
• Basic network troubleshooting: Telnet, tracert, hopping, DNS, McAfee IP blocking.
• Strong understanding in AD, group policy, proxy setting, Power Excel, and Windows OS.
• Offsite standby support for emergency incidents after office hours on a weekly rotational basis amongst the team personnel.

Responsibilities

• Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services.
• Support market data services and systems, including Refinitiv, Bloomberg, Markit, and other market data providers or systems.
• Support transaction services and systems, including Refinitiv, Bloomberg, EBS, and other electronic trading platforms.
• Assist with market data feed and transaction systems service administration.
• Coordinate with GO&T and other backend teams for IT service-related incidents, requests, escalations, and follow-ups.
• Support voice communication services, including IPC, Avaya, Cisco, and related trading floor voice technologies.
• Handle administrative support activities such as E-Trading platform records, counterparty and compliance requests, and new hire and leaver processing.
• Support video conferencing systems, including room setup, standby support for major meetings, first-level troubleshooting, and coordination with backend teams for upgrades or complex issues.
• Provide onsite support for desktop hardware and applications, email systems, printers, corporate mobile devices, IPC, and other related IT issues.
• Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for end-user devices and applications.
• Maintain accurate inventory records for software, hardware, and mobile devices.
• Execute hardware moves, additions, changes, refreshes, and related trade floor setup activities.
• Conduct preventive and corrective maintenance as scheduled under the Preventive Maintenance Program, including minor installations, repairs, and replacements.
• Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.
• Escalate issues to the next level of support when necessary and follow up until closure.
• Participate in after-hours phone standby duty when rostered.
• Conduct morning floor walks to inspect the server room and video conferencing rooms.

Skills

Communication skills

End-user computing environment

Desktop support workflow

Network troubleshooting basics

AD & Group Policy

Proxy settings

Power Excel

Windows OS knowledge

Education

Bachelor/Diploma in Information Technology

Tools

AD & Group Policy

Proxy Settings

Power Excel

Windows OS (latest)

Job description

Responsibilities

• Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services.
• Support market data services and systems, including Refinitiv, Bloomberg, Markit, and other market data providers or systems.
• Support transaction services and systems, including Refinitiv, Bloomberg, EBS, and other electronic trading platforms.
• Assist with market data feed and transaction systems service administration.
• Coordinate with GO&T and other backend teams for IT service-related incidents, requests, escalations, and follow-ups.
• Support voice communication services, including IPC, Avaya, Cisco, and related trading floor voice technologies.
• Handle administrative support activities such as E-Trading platform records, counterparty and compliance requests, and new hire and leaver processing.
• Support video conferencing systems, including room setup, standby support for major meetings, first-level troubleshooting, and coordination with backend teams for upgrades or complex issues.
• Provide onsite support for desktop hardware and applications, email systems, printers, corporate mobile devices, IPC, and other related IT issues.
• Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for end-user devices and applications.
• Maintain accurate inventory records for software, hardware, and mobile devices.
• Execute hardware moves, additions, changes, refreshes, and related trade floor setup activities.
• Conduct preventive and corrective maintenance as scheduled under the Preventive Maintenance Program, including minor installations, repairs, and replacements.
• Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.
• Escalate issues to the next level of support when necessary and follow up until closure.
• Participate in after-hours phone standby duty when rostered.
• Conduct morning floor walks to inspect the server room and video conferencing rooms.

Requirements

• Bachelor/ Diploma in information Technology with at least 2.5 years of experience in administration and support of Desktop support.
• Good communication skills.
• Experience with End-users computing environment and desktop support workflow.
• Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
• Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS
• Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

Shortlisted candidate will be offered a 1 year agency contract employment.