Desktop Support Engineer – Global Markets (Remote/Onsite)

JOBLINE RESOURCES PTE. LTD.

Singapore

Hybrid

SGD 36,000 - 60,000

Part time

7 days ago

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Job summary

Jobline Resources Pte Ltd is seeking a desktop support specialist to provide 1st- and 2nd-level onsite and remote support for Global Markets infrastructure. You will support market data and trading systems, coordinate with GO&T, and handle voice, video, and admin tasks.

The role includes after-hours standby and floor inspections. The ideal candidate has a IT qualification with 2.5+ years in desktop support, good communication, and practical network troubleshooting skills.

Qualifications

Bachelor/ Diploma in information Technology with at least 2.5 years of admin and desktop support experience.
Good communication skills.
Experience with end-user computing environment and desktop support workflow.
Basic network troubleshooting: Telnet, tracert, hopping, DNS, McAfee IP blocking.
Strong understanding in AD, group policy, proxy setting, Power Excel, and Windows OS.
Offsite standby support for emergency incidents after office hours on a weekly rotational basis amongst the team personnel.

Responsibilities

Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services.
Support market data services and systems, including Refinitiv, Bloomberg, Markit, and other market data providers or systems.
Support transaction services and systems, including Refinitiv, Bloomberg, EBS, and other electronic trading platforms.
Assist with market data feed and transaction systems service administration.
Coordinate with GO&T and other backend teams for IT service-related incidents, requests, escalations, and follow-ups.
Support voice communication services, including IPC, Avaya, Cisco, and related trading floor voice technologies.
Handle administrative support activities such as E-Trading platform records, counterparty and compliance requests, and new hire and leaver processing.
Support video conferencing systems, including room setup, standby support for major meetings, first-level troubleshooting, and coordination with backend teams for upgrades or complex issues.
Provide onsite support for desktop hardware and applications, email systems, printers, corporate mobile devices, IPC, and other related IT issues.
Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for end-user devices and applications.
Maintain accurate inventory records for software, hardware, and mobile devices.
Execute hardware moves, additions, changes, refreshes, and related trade floor setup activities.
Conduct preventive and corrective maintenance as scheduled under the Preventive Maintenance Program, including minor installations, repairs, and replacements.
Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.
Escalate issues to the next level of support when necessary and follow up until closure.
Participate in after-hours phone standby duty when rostered.
Conduct morning floor walks to inspect the server room and video conferencing rooms.