Enterprise IT Desktop Support Engineer - Incident Response

Percept Solutions Pte ltd; Singapore; On-site; SGD 24,000 - 42,000; Full time

Job summary

Percept Solutions Pte ltd is seeking an IT desktop support professional responsible for installing and operating client platforms, with focus on meeting defined service levels. The role includes troubleshooting, incident response, and timely updates to stakeholders.

Candidates should have at least 1 year of desktop support experience, strong Windows proficiency, and exposure supporting senior management. Based in Singapore to support local operations.

Qualifications

• Minimum 1 year relevant experience in providing desktop support.
• Proficient in Microsoft Windows / Windows XP / Microsoft Office.
• Experience in providing desktop support to senior management.

Responsibilities

• Install and operate client platform desktop support to meet service levels.
• Troubleshoot client platform problems.
• Respond to incidents and provide temporary or permanent resolutions.
• Provide timely status updates to relevant parties.
• Handle service requests for client platforms.
• Monitor service levels and document system configurations.
• Participate in client platform implementation or upgrades.

Skills

Desktop support

Windows OS

Senior management support

Job description

Percept Solutions Pte ltd is seeking an IT desktop support professional responsible for installing and operating client platforms, with focus on meeting defined service levels. The role includes troubleshooting, incident response, and timely updates to stakeholders.

Candidates should have at least 1 year of desktop support experience, strong Windows proficiency, and exposure supporting senior management. Based in Singapore to support local operations.