Front-Office IT Support Engineer (Trading)

Goldtech Resources Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Goldtech Resources Pte Ltd in Singapore is seeking an IT Support Engineer to provide onsite technical support in a fast-paced trading environment. You will assist traders, VIP users and business stakeholders with desktop and end-user computing, troubleshoot hardware/software and trading application issues, and coordinate with internal teams and vendors.

The role requires strong communication, ability to work under pressure in a front-office setting, and familiarity with trading platforms such as

Qualifications

• Experience in Desktop Support, End User Computing, or IT Support roles.
• Strong communication and customer service skills.
• Experience supporting VIP users and senior stakeholders, including traders.
• Familiarity with trading apps like Bloomberg or WEBICE is advantageous.
• Ability to work effectively in a high-pressure, front-office environment.

Responsibilities

• Provide desktop and end-user support for traders, VIP users, and business stakeholders
• Troubleshoot hardware, software, and trading application issues
• Support Windows desktops, laptops, mobile devices, and peripherals
• Ensure timely resolution of incidents and service requests
• Liaise with internal teams and vendors to resolve technical issues

Skills

Desktop Support

End User Computing

IT Support

VIP Support

Trading platforms familiarity

Job description

Goldtech Resources Pte Ltd in Singapore is seeking an IT Support Engineer to provide onsite technical support in a fast-paced trading environment. You will assist traders, VIP users and business stakeholders with desktop and end-user computing, troubleshoot hardware/software and trading application issues, and coordinate with internal teams and vendors.

The role requires strong communication, ability to work under pressure in a front-office setting, and familiarity with trading platforms such as