Global Logistics Manager – Lead Operations & Teams

MICHAEL PAGE (PERSONNEL) PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global logistics MNC in Singapore seeks a Manager (Contact Centre) to lead a high-performing team, ensure operational excellence, and maintain customer satisfaction. The ideal candidate has proven experience in customer service management, strong leadership skills, and proficiency in contact centre software. Join a reputable organisation with significant market presence and drive impactful operations.

Benefits

Opportunity to work in a global organisation

Chance to lead a professional team

Qualifications

• Proven experience in customer service management, preferably in transport & distribution.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead and develop a high-performing team.
• Partner with HR and recruitment teams.
• Monitor performance metrics and ensure targets are achieved.

Skills

Customer service management

Leadership skills

Communication abilities

Problem-solving skills

Data analysis

Tools

Contact centre software

Job description

A global logistics MNC in Singapore seeks a Manager (Contact Centre) to lead a high-performing team, ensure operational excellence, and maintain customer satisfaction. The ideal candidate has proven experience in customer service management, strong leadership skills, and proficiency in contact centre software. Join a reputable organisation with significant market presence and drive impactful operations.