Global Logistics Customer Excellence Specialist

Kuehne+Nagel; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Kuehne+Nagel in Singapore seeks an administrative professional to support Customer Excellence by organizing and supervising order transport. You will ensure timely shipments across air, sea or barge, and provide accurate information while addressing questions and complaints to maintain high customer satisfaction.

The role emphasizes data quality, invoicing accuracy and profitability of orders. You will collaborate with cross-functional teams to maintain documentation and support local logistics

Qualifications

• Candidates should demonstrate strong organizational abilities and attention to detail.
• Experience handling documentation and invoicing is beneficial.
• Customer service mindset with ability to handle questions and complaints.

Responsibilities

• Organize and supervise the transport of all orders with focus on customer excellence.
• Provide helpful information, answer questions and respond to complaints promptly.
• Ensure profitability of orders, correct invoicing and data quality across systems.
• Arrange shipment handling via air, sea, barge or other modes and meet KPIs.
• Maintain up-to-date data in all relevant systems and generate required documents.
• Support local services, including billing, vendor invoices and forwarding ledgers.

Skills

Organizational skills

Documentation

Customer service

Logistics coordination

Job description

Kuehne+Nagel in Singapore seeks an administrative professional to support Customer Excellence by organizing and supervising order transport. You will ensure timely shipments across air, sea or barge, and provide accurate information while addressing questions and complaints to maintain high customer satisfaction.

The role emphasizes data quality, invoicing accuracy and profitability of orders. You will collaborate with cross-functional teams to maintain documentation and support local logistics