Project Logistics Customer Excellence Specialist

Kuehne+Nagel; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Kuehne+Nagel in Singapore seeks an administrative professional to support Customer Excellence by organizing and supervising order transport. You will ensure timely shipments across air, sea or barge, and provide accurate information while addressing questions and complaints to maintain high customer satisfaction.

The role emphasizes data quality, invoicing accuracy and profitability of orders. You will collaborate with cross-functional teams to maintain documentation and support local logistics

Qualifications

• Candidates should demonstrate strong organizational abilities and attention to detail.
• Experience handling documentation and invoicing is beneficial.
• Customer service mindset with ability to handle questions and complaints.

Responsibilities

• Organize and supervise the transport of all orders with focus on customer excellence.
• Provide helpful information, answer questions and respond to complaints promptly.
• Ensure profitability of orders, correct invoicing and data quality across systems.
• Arrange shipment handling via air, sea, barge or other modes and meet KPIs.
• Maintain up-to-date data in all relevant systems and generate required documents.
• Support local services, including billing, vendor invoices and forwarding ledgers.

Skills

Organizational skills

Documentation

Customer service

Logistics coordination

Job description

It's more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

It's more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

How you create impact

You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence

Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality.

• To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
• To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• To ensure accurate + timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
• To prepare spot quotations, data for tender documents + actively participate in commercial support.
• To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
• To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
• To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
• To report incidents + hazards as per the relevant working instructions.

What's in it for you

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.