Global IT Support Analyst - End-User & Security Focus

Manpower Singapore; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

ManpowerGroup in Singapore seeks a Desktop Support Specialist to provide end-user support across APAC, MEA & Atlantic offices, handling desktop/mobile provisioning and peripheral setup.

Responsibilities include Active Directory administration, Azure/Intune management, software updates and incident resolution via ServiceNow, with emphasis on security and efficiency in a fast-paced environment.

Qualifications

• Minimum 2 years in a Desktop Support role.
• Proficient with Microsoft Windows 7/10/Office 2010–2016.
• Experience with Microsoft Azure and Office 365.
• Good knowledge of Networking (TCP/IP, DNS, DHCP).
• Experience with SCCM and end-user software deployment.
• Experience with AD and Exchange Server administration.

Responsibilities

• Provide end-user support across APAC, MEA & ATL offices.
• Configure and deploy desktops, notebooks, printers and peripherals.
• Administer Active Directory users and groups.
• Setup and manage mobile devices with corporate security software (Intune).
• Setup, maintain and troubleshoot desk phones (Cisco Call Manager).
• Perform routine hardware preventive maintenance and IT inventory tasks.
• Update system information and install software; support in-house apps.
• Log, track and close tickets in ServiceNow; escalate as needed.
• Provide user education and training on software and IT processes.
• Ensure timely incident response and regular status reports to line manager.

Skills

Desktop support

Active Directory

Azure/Office 365

Networking fundamentals

Troubleshooting

Communication

Tools

SCCM

ServiceNow

VMware Horizon View

Job description

ManpowerGroup in Singapore seeks a Desktop Support Specialist to provide end-user support across APAC, MEA & Atlantic offices, handling desktop/mobile provisioning and peripheral setup.

Responsibilities include Active Directory administration, Azure/Intune management, software updates and incident resolution via ServiceNow, with emphasis on security and efficiency in a fast-paced environment.