Global IT Help Desk Specialist: End-User & Asset Support

iSoftStone; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

iSoftStone is seeking an experienced IT Desktop Support professional to manage end-user terminals across Singapore and overseas subsidiaries. You will install and maintain operating systems, manage software deployments, and ensure governance compliance for all devices.

You will also provide daily desktop support, troubleshoot hardware and software issues, and support corporate platforms like O365, Outlook, and Lark.

Qualifications

• Bachelor’s degree in Computer Science / IT or related discipline; 3–5 years of hands-on IT desktop support experience.
• Proficient in Windows OS deployment, AD domain operation, DNS configuration, file sharing, and FTP troubleshooting.
• Experience deploying and fixing Office 365, printer drivers, Kaspersky antivirus, Outlook and other enterprise tools.
• Familiar with Linux installation and troubleshooting; capable with firewall configuration and network fault diagnosis.
• Strong LAN and public network knowledge (TCP/IP, routing, switching); basic config of network devices.
• Experience with virtualization platforms and administering network security hardware.
• Excellent customer service mindset, communication skills, and teamwork; proactive and self-learning; Mandarin and English fluency.

Responsibilities

• Manage full lifecycle of end-user terminals for offices in Singapore and overseas subsidiaries, including OS installation, maintenance and upgrades.
• Oversee procurement, installation and uninstallation of company-wide software across entities, ensuring governance compliance.
• Administer IT assets and maintain accurate records across locations.
• Provide daily desktop support, troubleshoot hardware/software issues, and configure software systems for office devices.
• Support overseas conferences with on-site setup of AV equipment and room systems.
• Handle routine service requests for corporate platforms (email, Lark, OA system, Microsoft O365, expenses system).
• Perform daily data center operations in Singapore: monitor servers, deployments, and incident response.
• Collaborate with Cybersecurity Team to implement endpoint security management and training.

Skills

Mandarin fluency

English fluency

Customer service

Communication

Team-oriented

Self-learning

Education

Bachelor’s degree in Computer Science / IT

Tools

Windows OS deployment

AD domain operation

DNS configuration

Office 365 / Microsoft 365

Outlook

Kaspersky antivirus

Firewall configuration

Linux

Networking (TCP/IP)

H3C devices

Virtualization

Network security hardware

Job description

iSoftStone is seeking an experienced IT Desktop Support professional to manage end-user terminals across Singapore and overseas subsidiaries. You will install and maintain operating systems, manage software deployments, and ensure governance compliance for all devices.

You will also provide daily desktop support, troubleshoot hardware and software issues, and support corporate platforms like O365, Outlook, and Lark.