IT Support Analyst

Manpower Singapore; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

ManpowerGroup in Singapore seeks a Desktop Support Specialist to provide end-user support across APAC, MEA & Atlantic offices, handling desktop/mobile provisioning and peripheral setup.

Responsibilities include Active Directory administration, Azure/Intune management, software updates and incident resolution via ServiceNow, with emphasis on security and efficiency in a fast-paced environment.

Qualifications

• Minimum 2 years in a Desktop Support role.
• Proficient with Microsoft Windows 7/10/Office 2010–2016.
• Experience with Microsoft Azure and Office 365.
• Good knowledge of Networking (TCP/IP, DNS, DHCP).
• Experience with SCCM and end-user software deployment.
• Experience with AD and Exchange Server administration.

Responsibilities

• Provide end-user support across APAC, MEA & ATL offices.
• Configure and deploy desktops, notebooks, printers and peripherals.
• Administer Active Directory users and groups.
• Setup and manage mobile devices with corporate security software (Intune).
• Setup, maintain and troubleshoot desk phones (Cisco Call Manager).
• Perform routine hardware preventive maintenance and IT inventory tasks.
• Update system information and install software; support in-house apps.
• Log, track and close tickets in ServiceNow; escalate as needed.
• Provide user education and training on software and IT processes.
• Ensure timely incident response and regular status reports to line manager.

Skills

Desktop support

Active Directory

Azure/Office 365

Networking fundamentals

Troubleshooting

Communication

Tools

SCCM

ServiceNow

VMware Horizon View

Job description

Your Safety and Data Security Matter to Us

ManpowerGroup is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact [e-mail].

• Provide end-user support for our Asia Pacific, MiddleEast & Atlantic offices, configuration and deployment of desktop, notebooks, printers and hardware peripherals.
• Active Directory user and group Administration.
• Setup and maintain mobile devices with corporate security software. (Airwatch / Microsoft Intune)
• Setup, maintain and troubleshoot desk phones for staff. (Cisco Call Manager)
• Perform routine preventive maintenance on hardware.
• Assist in maintaining of IT inventory.
• Assist in maintaining in-house software.
• Update system information and installation of software
• Assist in other adhoc duties as and when required.
• Report any IT issues to Line Manager.
• Regular communication and reports to Line Manager.
• Follow processes on joiners, leavers and movers.
• Log and close all cases in Service Now and ...
• Work closely with clients and ensure any incidents or request are dealt with in a timely manner.
• Any other tasks as and when assigned by the reporting supervisor / manager.
• Take ownership of all the calls coming to service desk until the case is closed.
• Provide education and training of software to end-users.
• Regular housekeeping of all in house systems and operating procedures.
• Review systems regularly to improve and streamline work processes.

Requirements

• Minimum 2 years' experience in a Desktop Support role.
• Microsoft Windows 7, Windows 10 & Microsoft Office 2010/2013 and 2016.
• Microsoft Azure and Office 365.
• Good knowledge of Networking, TCP/IP, DNS, DHCP, SCCM and Ethernet.
• Good understanding on Vmware Horizon View.
• Good knowledge on Active Directory and Microsoft Exchange Server 2007 / 2010 & 2013. (Creating Users, Security Group Membership, changing an email address etc.)
• Good troubleshooting skills.
• Systematic, organized, meticulous and able to work in a fast-paced environment with tight deadlines.
• Good interpersonal and communication skills.
• Independent, patient and willingness to learn.
• Ability to work under pressure.
• Perform overtime when required.