IT Helpdesk Support Pro – Growth & Training (Singapore)

Abroadactivities; Singapore; On-site; SGD 36,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Medical benefits

CPF contributions

Training and career development

Collaborative work environment

Job summary

Mikron Singapore Pte Ltd is hiring an IT Helpdesk Support professional to provide first-line technical support, manage incidents, and keep IT systems running smoothly in Singapore. You will handle Windows OS, MS Office, printers, and basic networking, with a focus on customer service and timely resolutions.

The role requires 1–2 years of IT support experience, a diploma or degree in IT/CS, and good troubleshooting and communication skills.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related field
• Minimum 1–2 years of IT support experience
• Strong knowledge of Windows OS, MS Office Suite, and basic networking
• Experience with IT ticketing systems (e.g., ServiceNow, Zendesk) preferred
• Good troubleshooting and communication skills
• Team player with a customer-service mindset
• Ability to work under pressure and multitask effectively

Responsibilities

• Serve as the first point of contact for users seeking technical assistance via phone, email, or in person
• Diagnose and resolve hardware and software issues promptly
• Provide support for Windows operating systems, Microsoft Office applications, printers, and basic networking
• Escalate unresolved issues to the appropriate IT personnel
• Maintain IT inventory and document all user interactions in a ticketing system
• Assist in setting up workstations, laptops, and user accounts for new staff
• Perform regular maintenance, software updates, and patch management
• Provide user guidance and training on standard IT processes
• Support video conferencing and other office productivity tools
• Ensure compliance with company IT policies and security protocols

Skills

Windows OS

MS Office

Basic Networking

Customer service mindset

Troubleshooting

Multitasking

Education

Diploma or Degree in IT/CS

Tools

ServiceNow

Zendesk

Job description

Mikron Singapore Pte Ltd is hiring an IT Helpdesk Support professional to provide first-line technical support, manage incidents, and keep IT systems running smoothly in Singapore. You will handle Windows OS, MS Office, printers, and basic networking, with a focus on customer service and timely resolutions.

The role requires 1–2 years of IT support experience, a diploma or degree in IT/CS, and good troubleshooting and communication skills.