Help-Desk Technician

Mentis Group; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Mentis Group in Singapore is seeking a Help Desk Technician to provide technical support across the organization, handling hardware and software issues and performing preventive maintenance. You will assist MIS operations, deliver desktop support to local users, and offer remote assistance for satellite locations worldwide, including procurement-related tasks.

A Bachelor’s in CS or similar is preferred; 2–5 years MIS support experience is valued; strong troubleshooting and English language

Qualifications

• 2–5 years’ experience in an MIS support position.
• Experience in PC software based IS environment with an emphasis on troubleshooting.
• Manufacturing experience is preferred.
• Ability to read a computer monitor for extended periods.
• Ability to lift up to 50 pounds and remain seated/standing for long periods.

Responsibilities

• Assist in daily MIS department operations with problem determination, evaluation, and corrections.
• Provide phone system support and global user ticket entry.
• Deliver User Desktop Support for Singapore (OS, applications, hardware, external devices).
• Offer remote support for satellite locations (US, Asia, Europe, South America).
• Handle procurement functions for necessary hardware and software.

Skills

Desktop Support

Troubleshooting

Remote Support

Phone System

Procurement

Education

Bachelor’s Degree in Computer Science or equivalent

Job description

Job Description

Job title: HELP DESK TECHNICIAN

Code: 88-65-00-110-500

Summary/Objective

Provides technical support, supports final user in the whole organization, and provides service to solve different hardware and software problems, makes repairs and gives preventive maintenance for the hardware, solves possible glitches in specific systems in every identified area.

Essential Functions/ Responsibilities.

• Assist in daily operations of the MIS department, including problem determination, evaluation, and corrections.
• Phone system support
• Global User Ticket Entry
• User Desktop Support for Singapore (Operating System, applications, Hardware, external devices)
• Remote support for Satellite locations (US, Asia, Europe, South America)
• Procurement functions and relationships pertaining to the necessary hardware and software needed to properly maintain company information systems.

“The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities.”

Required Experience

• 2 – 5 Years’ Experience in an MIS Support position.
• Experience in PC Software based IS environment with an emphasis on troubleshooting.
• Manufacturing experience is preferred.
• Have 20/40 correctable vision and be able to read a computer monitor of reasonable size for 90 consecutive minutes.
• Lifting Requirements: Must be able to lift up to 50 pounds from floor to waist.
• Must be able to sit/stand for at least 90 consecutive minutes.

Preferred Education:

• Bachelor’s Degree in Computer Science or equivalent.
• Experience can be substituted for educational requirements.

Training required:

• On the Job Training as appropriate.

Languages: English

Classification: Exempt

External/ Market equivalence position: (Exclusive use of HR) – General IT User Support – Entry Professional (P1) – ITC.10.001.P10

Country/State code (If applicable): 500

Date last revision:06/15/2026