Onsite IT Support Specialist — Remote & Local Help

JK Technology; Singapore; On-site; SGD 24,000 - 36,000; Full time

Benefits offered by this job

5-day work week

Renewal contract with potential for a

Job summary

JK Technology in Singapore is seeking an IT Support Technician to maintain IT peripherals, perform setup, upgrades and migrations, and provide onsite and remote end-user support.

You will troubleshoot hardware and software issues, manage user profiles, and coordinate with vendors for problem resolution, with a five-day work week and renewal contract options leading to a permanent role. A Diploma or ITE in IT is required, with at least one year of experience and good communication.

Qualifications

• Minimum ITE / Diploma in IT or equivalent.
• End user support experience is preferred.
• Basic networking support & OS platform support.

Responsibilities

• Maintenance of IT peripherals, including backup & recovery.
• Set-up, installation, re-installation, or migration of IT peripherals.
• Relocation of IT peripherals within premises.
• Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users' IT-related requests.
• Troubleshoot hardware & software issues.
• User profile administration.
• Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.
• Installation and configuration of software according to the customer's standard.

Skills

Customer service

Communication

Team player

Initiative

Education

ITE / Diploma in IT

Tools

Basic networking

OS support

Job description

JK Technology in Singapore is seeking an IT Support Technician to maintain IT peripherals, perform setup, upgrades and migrations, and provide onsite and remote end-user support.

You will troubleshoot hardware and software issues, manage user profiles, and coordinate with vendors for problem resolution, with a five-day work week and renewal contract options leading to a permanent role. A Diploma or ITE in IT is required, with at least one year of experience and good communication.