Guest Experience & Reservations Specialist

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 39,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Reservations & Guest Relations role for its Central Singapore location.

You will handle restaurant reservations, private dining and events, and actively contribute to business development and revenue growth. The role emphasizes personalised service, understanding guest needs, and converting enquiries into confirmed bookings while maintaining guest relationships and CRM records across multiple channels.

Qualifications

• Experience in guest relations, reservations, luxury hospitality, fine dining, or premium customer service.

Responsibilities

• Reservations & Revenue Management: Manage reservations across telephone, email, online and other channels; maintain records; monitor demand; optimise table allocation; maximise conversion.
• Guest Relations & CRM: Develop relationships with regular, corporate and VIP guests; maintain guest profiles; recognise returning guests; support retention.
• Private Dining & Events: Manage private dining, corporate events and group enquiries; coordinate quotations and menus; ensure proper handover to operations.
• Catering & Corporate Enquiries: Manage catering and off-site enquiries; coordinate quotations and logistics; support repeat business.
• Guest Communication & Service Recovery: Respond promptly and professionally; provide accurate information; handle feedback discreetly; escalate when needed.
• Reservation Platforms & Partnerships: Maintain information across third-party platforms; build relationships with partners; support promotions and collaborations.
• CRM, Reporting & Commercial Support: Maintain guest data accuracy; prepare reports; identify trends and opportunities for revenue growth.

Skills

Guest relations

Reservations

CRM

Hospitality industry

Premium customer service

Job description

The Supreme HR Advisory Pte. Ltd. is seeking a Reservations & Guest Relations role for its Central Singapore location.

You will handle restaurant reservations, private dining and events, and actively contribute to business development and revenue growth. The role emphasizes personalised service, understanding guest needs, and converting enquiries into confirmed bookings while maintaining guest relationships and CRM records across multiple channels.