Reservation & Guest Experience Manager

crystal jade fine dining pte. ltd.; Singapore; Vor Ort; SGD 36.000 - 48.000; Vollzeit

Zusammenfassung

Crystal Jade Fine Dining Pte. Ltd. is seeking a customer-focused Reservations/Reception role in Singapore.

You will manage the reservation and table management system, greet guests, and assign seating to maximize capacity. You will handle inquiries via phone and email, ensuring smooth flow across departments to enhance the dining experience. The ideal candidate is fluent in English and Mandarin, with strong communication and teamwork skills, and a willingness to support marketing efforts to

Qualifikationen

• Good communication and guest service skills.
• Able to read and speak English and Mandarin.
• Team player with customer-service focus.

Aufgaben

• Manage reservation / table management system.
• Handle inquiries via phone, email and other channels.
• Greet customers on arrival and attend to them promptly.
• Assign tables to maximize restaurant capacity / turnover.
• Collaborate with kitchen and other departments to ensure smooth service.
• Support and train reception team as needed.
• Develop new customer sources via marketing and social channels.
• Monitor seating utilization and provide feedback for revenue optimization.

Kenntnisse

communication skills

teamplayer

interpersonal skills

Mandarin

Tools

Table management system

Jobbeschreibung

Crystal Jade Fine Dining Pte. Ltd. is seeking a customer-focused Reservations/Reception role in Singapore.

You will manage the reservation and table management system, greet guests, and assign seating to maximize capacity. You will handle inquiries via phone and email, ensuring smooth flow across departments to enhance the dining experience. The ideal candidate is fluent in English and Mandarin, with strong communication and teamwork skills, and a willingness to support marketing efforts to