Global Client Success & Delivery Lead

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking a results-driven Client Services and Delivery professional to oversee platform implementations and service transitions for strategic clients in a global financial services context.

You will partner with stakeholders across operations, product, technology and leadership to define requirements, manage delivery plans, resolve issues, and ensure an exceptional end-to-end client experience.

Qualifications

• Degree in Business Administration, Finance, Information Systems, or a related field.

Responsibilities

• Serve as a primary point of contact for clients, delivering end-to-end client service and monitoring client satisfaction across products and services.
• Partner with large or strategic clients and internal stakeholders to scope requirements that leverage standard product and service offerings or address acute issues impacting client health.
• Define and manage delivery plans for client implementations, product and platform configurations, service transitions, enhancements, changes, conversions, and complex remediation plans.
• Oversee and coordinate the implementation and set-up of products and services across internal and external stakeholders to ensure successful delivery.
• Track and maintain project plans, including critical milestones, dependencies, risks, and issues across the delivery lifecycle.
• Identify, escalation, and help remediate impediments and service issues in partnership with operations, client coverage, product, technology, and other internal teams.
• Act as a liaison to clients, developing an understanding of their business needs and aligning solutions with commercial strategy and service model.
• Design, write, and deliver effective communication strategies and status updates for internal and external stakeholders, including senior leadership.
• Implement and govern change control processes in response to client requests in partnership with relevant practices and platforms.
• Manage implementation closure and ensure timely communication and notification to all relevant stakeholders.
• Execute service commitments and contribute to the evolution of the client service model, including service level improvements and process changes.
• Cultivate and maintain healthy client service relationships through governance, escalation management, and proactive service engagement.
• Partner with Client Service Data, Insights & Analytics to identify trends, themes, and opportunities for proactive service improvements internally and externally.
• Identify opportunities for continuous improvement, digital adoption, and operational efficiencies.
• Contribute to client growth and retention by identifying service-led opportunities that support client success, protect revenue, and enable strategic growth.
• Support sales and client service activities as needed, including creation of RFPs, KPIs, client communications, and other client-facing documents.
• Participate in client meetings, industry events, conferences, and seminars as appropriate.

Job description

Manpower Staffing Services (Singapore) Pte Ltd is seeking a results-driven Client Services and Delivery professional to oversee platform implementations and service transitions for strategic clients in a global financial services context.

You will partner with stakeholders across operations, product, technology and leadership to define requirements, manage delivery plans, resolve issues, and ensure an exceptional end-to-end client experience.