Global Customer Success Architect – SaaS & Enterprise Growth

Sansan Global Pte. Ltd. / Sansan Global (Thailand) Co., Ltd.; Singapore; On-site; SGD 60,000 - 82,000; Full time

Job summary

Sansan Global Pte. Ltd. is seeking a Customer Success Manager to own the full lifecycle for global accounts, from onboarding through adoption, expansion, and renewal.

You will work with a diverse, international customer base and coordinate with regional stakeholders to ensure meaningful business outcomes with Sansan. The role requires 4–7 years of post‑sales experience in IT or SaaS, with a focus on cloud solutions, customer management, and renewing long-term contracts.

Qualifications

• 4–7 years of experience in B2B consulting, customer success, account management, and/or related roles.
• Post‑sales experience in IT or SaaS industry.
• Experience working with corporate clients, ideally in solution‑based environments.

Responsibilities

• Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention).
• Lead onboarding initiatives to ensure that customers are set up comprehensively and effectively, with clear success criteria and timelines.
• Build and maintain strong relationships with stakeholders across different regions and time zones.
• Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value.
• Monitor customer health and usage trends, proactively identifying risks and opportunities.
• Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement.
• Identify expansion opportunities within accounts and collaborate with Sales and other account managers.
• Own renewal planning and execution to maintain strong retention rates.
• Collect customer feedback and provide structured insights to internal teams to improve product and service delivery.
• Support the development of case studies and share best practices to strengthen overall customer success efforts.

Skills

B2B consulting

Customer success

Account management

Post-sales

Tools

Salesforce

Gainsight

Job description

Sansan Global Pte. Ltd. is seeking a Customer Success Manager to own the full lifecycle for global accounts, from onboarding through adoption, expansion, and renewal.

You will work with a diverse, international customer base and coordinate with regional stakeholders to ensure meaningful business outcomes with Sansan. The role requires 4–7 years of post‑sales experience in IT or SaaS, with a focus on cloud solutions, customer management, and renewing long-term contracts.