カスタマーサクセス [Sansan/シンガポール]

Sansan Global Pte. Ltd. / Sansan Global (Thailand) Co., Ltd.; Singapore; On-site; SGD 60,000 - 82,000; Full time

Job summary

Sansan Global Pte. Ltd. is seeking a Customer Success Manager to own the full lifecycle for global accounts, from onboarding through adoption, expansion, and renewal.

You will work with a diverse, international customer base and coordinate with regional stakeholders to ensure meaningful business outcomes with Sansan. The role requires 4–7 years of post‑sales experience in IT or SaaS, with a focus on cloud solutions, customer management, and renewing long-term contracts.

Qualifications

• 4–7 years of experience in B2B consulting, customer success, account management, and/or related roles.
• Post‑sales experience in IT or SaaS industry.
• Experience working with corporate clients, ideally in solution‑based environments.

Responsibilities

• Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention).
• Lead onboarding initiatives to ensure that customers are set up comprehensively and effectively, with clear success criteria and timelines.
• Build and maintain strong relationships with stakeholders across different regions and time zones.
• Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value.
• Monitor customer health and usage trends, proactively identifying risks and opportunities.
• Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement.
• Identify expansion opportunities within accounts and collaborate with Sales and other account managers.
• Own renewal planning and execution to maintain strong retention rates.
• Collect customer feedback and provide structured insights to internal teams to improve product and service delivery.
• Support the development of case studies and share best practices to strengthen overall customer success efforts.

Skills

B2B consulting

Customer success

Account management

Post-sales

Tools

Salesforce

Gainsight

Job description

Sansan, Inc. is a Japanese technology company founded in 2007. Sansan develops cloud-based solutions that help businesses digitize and manage vital business operations, with a particular focus on contact and invoice management. With more than 11,000 corporate clients across 64 countries, Sansan’s innovative solutions are trusted worldwide.

Sansan: The sales AX (AI transformation) solution that centralizes data such as business cards and contacts, online activity, and meeting history to build a unique database shareable company-wide. AI can then be leveraged to maximize that data for increasing revenue and reducing costs.

Sansan's ongoing global expansion

Sansan, Inc. went public in June 2019 and is listed on the Tokyo Stock Exchange. As part of the company's international growth strategy, Sansan Global Pte. Ltd. was founded in Singapore in 2015, focusing on expansion across the ASEAN region.

Job details

You will strive to achieve success in customers' adoption of our solutions. You'll deliver the value of Sansan and establish the solution so it can become indispensable business infrastructure for our customers. And you'll strive to secure contract renewal and opportunities to expand our offerings.

About the role

You'll own the full customer lifecycle – from onboarding through adoption, expansion, and renewal. You'll work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes with Sansan.

Key responsibilities

• Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention).
• Lead onboarding initiatives to ensure that customers are set up comprehensively and effectively, with clear success criteria and timelines.
• Build and maintain strong relationships with stakeholders across different regions and time zones.
• Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value.
• Monitor customer health and usage trends, proactively identifying risks and opportunities.
• Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement.
• Identify expansion opportunities within accounts and collaborate with Sales and other account managers.
• Own renewal planning and execution to maintain strong retention rates.
• Collect customer feedback and provide structured insights to internal teams to improve product and service delivery.
• Support the development of case studies and share best practices to strengthen overall customer success efforts.

Required skills

• 4–7 years of experience in B2B consulting, customer success, account management, and/or related roles.
• Post‑sales experience in IT or SaaS industry.
• Experience working with corporate clients, ideally in solution‑based environments.

Desired skills

• Experience managing global or multi‑regional accounts.
• Experience in cloud and/or SaaS companies.
• IT consulting experience, especially with enterprise customers.
• Familiarity with tools such as Salesforce, Gainsight, and/or similar customer management systems.

S$5,350 - 7,350

Team structure

Employees: 5

Administrative: 2 (Japan)

Language requirements

Japanese –Native level (For non-Japanese, minimum N2 and above)