Global Consumer Financing Product Manager

ByteDance; Singapore; Sur place; SGD 120 000 - 160 000; Plein temps

Résumé du poste

ByteDance is hiring for a Global Payments role based in Singapore. You will own and drive cash loan metrics across SEA, optimize operations, and lead a team handling disbursements, collections, and risk management.

The position requires a 5-day onsite presence and collaboration with internal and external partners to improve costs and customer experience. You will develop dashboards, analyze performance data, and set KPI/OKRs to ensure targets are met.

Qualifications

• Bachelor's degree in Business, Finance or relevant field.
• Minimum of 5 years of experience in Cash Loan or consumer finance operations.
• Proven track record of driving operational metric improvement and reducing costs.
• Familiarity with Cash Loan business model and operations processes.
• Strong analytical and root cause analysis skills. Detail and result-oriented approach.
• Excellent communication skills and ability to lead and mentor a team.

Responsabilités

• Own and drive key Cash Loan business metrics in SEA regions such as P&L, user adoption, conversion, approval, losses, OPEX and NPS.
• Develop and implement optimization strategy to improve processes, reduce costs and enhance customer experience.
• Generate and deliver actionable business insights through dashboards and reports.
• Investigate root causes of metric deviances, customer complaints and operational problems; lead incident management.
• Lead and motivate a team of operational staff across disbursements, collections, payments, fraud, customer service and risk management.
• Set KPIs and OKRs for the team and ensure targets are met through coaching, training and performance management.

Connaissances

Analytical skills

Leadership

Communication

Root cause analysis

Formation

Bachelor's degree in Business, Finance or relevant field

Description du poste

ByteDance is hiring for a Global Payments role based in Singapore. You will own and drive cash loan metrics across SEA, optimize operations, and lead a team handling disbursements, collections, and risk management.

The position requires a 5-day onsite presence and collaboration with internal and external partners to improve costs and customer experience. You will develop dashboards, analyze performance data, and set KPI/OKRs to ensure targets are met.