Global Payment Operations Lead

BYTEDANCE PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ByteDance Singapore is looking for a Global Payment Operations professional to oversee daily partner transactions, onboarding, and incident resolution. You will collaborate with cross-functional teams to standardize workflows, build tools, and drive payment performance.

The ideal candidate has 5+ years in fintech/payments and a strong interest in long-term growth with ByteDance. You will work closely with partners to ensure smooth onboarding, monitor transactions, and contribute to customer

Qualifications

• Minimum Qualifications: Team player, self-driven, strong sense of responsibility.
• Strong logical thinking and communication skills, strong execution and learning ability.
• Preferred Qualifications: Bachelor's degree or above in finance, economics, business administration or related majors is preferred.
• 5+ years of work experience in the fintech or payment industry is preferred. Prior experience in payment channel operations in the Indonesia market is a strong plus.
• Keen interest in the payment industry and motivated for long-term development in this field.

Responsibilities

• Monitor and analyze daily channel transactions and resolve abnormal transactions or incidents.
• Setup accounts on partner platforms and assist in merchant onboarding.
• Deep dive to resolve root causes of abnormal transactions to improve payment success rate.
• Create and enhance operation SOPs and support tools and dashboards for efficiency.
• Collaborate with teams on other payment channel projects and inquiries.

Skills

Team player

Self-driven

Strong sense of responsibility

Logical thinking

Communication skills

Execution

Learning ability

Education

Bachelor's degree or above in finance, economics, business administration or related majors

Job description

ByteDance Singapore is looking for a Global Payment Operations professional to oversee daily partner transactions, onboarding, and incident resolution. You will collaborate with cross-functional teams to standardize workflows, build tools, and drive payment performance.

The ideal candidate has 5+ years in fintech/payments and a strong interest in long-term growth with ByteDance. You will work closely with partners to ensure smooth onboarding, monitor transactions, and contribute to customer