Consumer Financing Product Manager - Global Payment

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ByteDance seeks a Product Manager to lead the Cashloan platform initiatives within the Global Payments team, shaping cross-border payment solutions for ByteDance products worldwide.

You will partner with legal, compliance, engineering, design, marketing, and business teams to drive the roadmap, analyze market trends and customer behavior, and ensure a seamless user experience while meeting regulatory standards.

Qualifications

• Bachelor’s degree in business, economics, computer science, or related field.
• 3+ years of experience in product management.
• Strong analytical skills and data-driven decision-making.
• Excellent communication and collaboration across multiple teams.

Responsibilities

• Develop and refine the Cashloan product roadmap and strategy with cross-functional teams.
• Analyze market trends, customer behavior, and data to identify growth opportunities.
• Collaborate with payment partners to integrate Cashloan solutions and ensure regulatory compliance.
• Manage end-to-end Cashloan transactions from onboarding to dispute resolution.
• Work with analytics to develop KPIs and dashboards to track performance.
• Coordinate with customer support and operations to resolve Cashloan issues.

Skills

Product management

Analytics

Cross-functional collaboration

Data-driven decisions

Communication

Education

Bachelor's degree in business/economics/CS

Job description

Responsibilities

In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. This is an exciting opportunity to make an impact on global scale across all ByteDance's business usecases.

Key Responsibilities:

• Develop and refine our Cashloan product roadmap and strategy, in collaboration with cross-functional teams such as legal, compliance, engineering, design, marketing, and business.
• Analyze market trends, customer behavior, and data to identify opportunities for growth and optimization.
• Collaborate with payment partners to integrate Cashloan solutions onto our platform, ensuring seamless user experience and adherence to regulatory standards.
• Manage the end-to-end process of Cashloan transactions, from onboarding new customers to resolving any disputes or issues that may arise.
• Work closely with our analytics team to develop reports, KPIs, and dashboards to track performance and identify areas for improvement.
• Collaborate with customer support and operations teams to ensure timely and effective resolution of customer issues related to Cashloan services.
• Stay up-to-date on industry trends, regulations, and best practices related to Cashloan solutions.

Qualifications

Minimum Qualification(s):

• Bachelor's degree in business, economics, computer science, or a related field.
• 3+ years of experience in product management.
• Strong analytical skills and experience with data-driven decision-making.
• Excellent communication and collaboration skills, with the ability to work effectively across multiple teams and departments.
• Self-starter with a strong sense of ownership and accountability for delivering results.

Preferred Qualification(s):

• Experience in the payments, BNPL, loan, finance, or eCommerce space.
• Experience with end-to-end product management processes, including idea generation, roadmap development, feature prioritization, and launch.
• Comfortable working in a fast-paced, dynamic environment with competing priorities and tight deadlines.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.