General manager

MAISON NOIRE PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A restaurant management company in Singapore is seeking a General Manager to lead daily operations and ensure exceptional customer experiences. The ideal candidate will have at least 8 years in the F&B industry, including 5 years in senior management, with strong leadership and financial management skills. This position offers a significant opportunity for strategic influence and operational oversight.

Qualifications

• Minimum of 8 years of experience in the F&B industry.
• At least 5 years in a senior management role.
• Proven ability to lead and develop a diverse team.
• In-depth knowledge of restaurant operations and trends.

Responsibilities

• Provide strategic direction and oversee daily operations.
• Develop annual budgets and control costs.
• Ensure standards of service quality and customer satisfaction.
• Develop local marketing initiatives to enhance customer loyalty.

Skills

Leadership skills

Financial acumen

Excellent communication

Problem-solving skills

Education

Bachelor's degree in Business Administration or Hospitality Management

Job description

Job Title: General Manager (Restaurant)

1. Job Description

• Overall Leadership (全面领导): Provide strategic direction and oversee the entire daily operations of the restaurant to ensure efficiency, profitability, and exceptional customer experience. (提供战略方向并监督餐厅的全部日常运营，以确保效率、盈利能力和卓越的客户体验。)
• Financial Management (财务管理): Develop and manage annual budgets, control costs (including inventory, supplies, and labor), analyze financial reports (P&L), and implement strategies to maximize revenue and achieve financial targets. (制定和管理年度预算，控制成本（包括库存、物资和劳动力），分析财务报告（损益表），并实施战略以最大化收入并实现财务目标。)
• Customer Service Excellence (客户服务): Uphold the highest standards of service quality. Handle customer feedback and resolve complaints promptly to maintain a positive brand reputation and high customer satisfaction scores. (坚持最高标准的服务质量。处理客户反馈并及时解决投诉，以维护积极的品牌声誉和高客户满意度。)
• Marketing & Business Development (市场与业务发展): Develop and execute local marketing initiatives (e.g., social media campaigns, seasonal promotions, collaborations) to attract new customers and enhance customer loyalty. (制定并执行本地营销活动（例如，社交媒体活动、季节性促销、合作），以吸引新客户并增强客户忠诚度。)
• Team Management (团队管理): Recruit, train, mentor, and schedule all front-of-house and back-of-house staff. Foster a positive, collaborative, and high-performance work environment. (招聘、培训、指导并为所有前台和后厨员工排班。培育积极、协作和高绩效的工作环境。)
• Compliance & Safety (合规与安全): Ensure strict adherence to all Singapore government regulations, including food safety and hygiene standards (SFA), licensing laws, and employment regulations. (确保严格遵守所有新加坡政府法规，包括食品安全和卫生标准（SFA）、许可法和就业条例。)

2. Job Requirements (职位要求)

• Experience (经验): Minimum of 8 years of relevant experience in the F&B industry, with at least 5 years in a senior management role (e.g., Restaurant Manager, Assistant General Manager) overseeing a full-service restaurant. (至少在餐饮业拥有8年相关经验，其中至少5年担任高级管理职位（如餐厅经理、副总经理），并负责管理全方位服务的餐厅。)
• Leadership Skills (领导能力): Proven ability to lead, motivate, and develop a large and diverse team. Strong decision-making and problem-solving skills. (具备经证明的领导、激励和发展大型多元化团队的能力。强大的决策和解决问题能力。)
• Financial Acumen (财务能力): Demonstrated experience in budgeting, financial analysis (P&L management), and cost control to drive profitability. (拥有在预算、财务分析（损益管理）和成本控制方面经过验证的经验，以推动盈利。)
• Industry Knowledge (行业知识): In-depth knowledge of restaurant operations, food trends, and the competitive landscape in Singapore's F&B market. (对餐厅运营、食品趋势和新加坡餐饮市场的竞争格局有深入的了解。)
• Education (教育背景): Bachelor's degree in Business Administration, Hospitality Management, or a related field. A relevant Master's degree will be an advantage. (拥有商业管理、酒店管理或相关领域的学士学位。相关硕士学位者优先。)
• Communication (沟通能力): Excellent communication and interpersonal skills to effectively interact with customers, staff, suppliers, and stakeholders. (出色的沟通和人际交往能力，能够与客户、员工、供应商和利益相关者进行有效互动。)