Full Time TCM Clinic Assistant

RENDA HEALTHCARE PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

Renda TCM is hiring a Clinical Assistant to support physicians and clinic teams in daily operations, patient service, clinical support, and medicine preparation at our Singapore clinics. The role requires accurate patient registration, appointment scheduling, data entry, billing, and maintaining treatment rooms to assist consultations and treatments.

Basic Chinese proficiency to read medicine names is important, and weekend availability is required.

Qualifications

• Basic Chinese proficiency to recognise medicine names.
• Weekend availability, including Saturdays and Sundays.
• Comfortable with clinic management software and data entry.
• Strong communication and customer-service orientation.
• Ability to work both independently and as part of a team.

Responsibilities

• Greet and assist patients to create a welcoming clinic experience
• Register patients and handle general enquiries about TCM services
• Schedule, reschedule, and cancel appointments using the clinic management system
• Handle patient correspondence, data entry, and routine administrative tasks
• Process payments and issue receipts, maintaining billing records
• Prepare and maintain treatment rooms, equipment, and supplies
• Assist physicians with clinical duties as needed
• Prepare and dispatch TCM medicines following physician instructions
• Identify medicines based on physician-provided names for dispensing
• Monitor stocks of herbal medicines, supplies, and equipment
• Conduct inventory checks and support stock replenishment
• Maintain cleanliness and hygiene in clinic spaces

Skills

Basic Chinese proficiency

Communication skills

Interpersonal skills

Teamwork

Computer literacy

Weekend availability

Tools

Clinic management system

Job description

Company Overview

Renda TCM was founded by Dr Chua Song Peck in 2005, building a strong reputation in pain management. The team includes physicians with diverse TCM expertise, supporting its vision as a one-stop TCM service provider with clinics in Bukit Batok, Bidadari, and Thomson.

Job Summary

The Clinical Assistant supports physicians and clinic teams in daily operations, ensuring smooth patient service, clinic administration, clinical support, and medicine preparation at Renda TCM clinics.

Responsibilities

• Greet and assist patients warmly and professionally to create a welcoming clinic experience
• Manage patient registration and respond accurately to general enquiries about TCM services and clinic arrangements
• Schedule, reschedule, and cancel patient appointments using the clinic management system while maintaining accurate records
• Handle patient correspondence, data entry, filing, and routine administrative tasks to support clinic coordination
• Process patient payments accurately and issue receipts, maintaining proper billing and transaction records
• Prepare and maintain treatment rooms, equipment, and supplies to support physicians during consultations and treatments
• Assist physicians with clinical duties as needed within the scope of the role
• Prepare, pack, and dispatch TCM medicines following physician instructions and clinic procedures
• Identify and prepare correct medicines based on physician-provided names to ensure accurate dispensing
• Monitor and organise stocks of herbal medicines, supplies, and equipment, assisting with receiving and storage
• Conduct inventory checks and support stock replenishment when required
• Maintain cleanliness and hygiene in treatment rooms, clinic areas, and common spaces following safety procedures
• Ensure the clinic environment is neat, organised, and well maintained

Requirements:

• Ability to recognise and read Chinese medicine names to prepare and dispense TCM medicines accurately (Basic Chinese proficiency)
• Must be able to commit on both Saturdays and Sundays
• Must be able to go both Bidadari an Bukit Batok
• Exact work schedule to be discussed
• Experience in a TCM clinic, healthcare setting, or customer service role will be an advantage
• No experience are welcomed too
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively as part of a team
• Comfortable using computers and clinic management system
• Patient-oriented, responsible, and pleasant
• Willingness to learn and take on both patient-facing and clinic support tasks