Frontline Service Advisor - Repairs & Customer Care

DCH group; Singapore; Hybrid; SGD 36,000 - 48,000; Full time

Job summary

DCH group in Singapore seeks a frontline customer liaison in our workshop to receive vehicles, understand service needs, and prepare repair orders.

You will coordinate with technicians, generate quotes, invoice customers, and maintain records while delivering courteous service and supporting workshop efficiency.

This role emphasizes professionalism, integrity, and teamwork to ensure timely, satisfactory outcomes for every customer.

Qualifications

• Completed secondary school is required.
• At least 1 year of customer service or frontline experience.
• Excellent communication and teamwork skills.

Responsibilities

• Attend to customers at frontline and handle all phone calls.
• Create quotations for all customer repairs and advise accordingly.
• Translate customer reported problems to actionable work orders for technicians.
• Invoice and collect payment from customers for service rendered.
• Maintain customer records and enter data into computer databases.
• Provide simplified and quality services to all customers professionally.
• Work as a team closely to fill up any possible service gaps.
• Embrace self responsibilities for all customers and strive for continuous improvement.
• Demonstrate professionalism, integrity and independency at work.
• Ability to react accordingly to work contingencies and requirements.

Skills

Customer service

Frontline liaison

Quotation preparation

Education

Secondary School

Job description

DCH group in Singapore seeks a frontline customer liaison in our workshop to receive vehicles, understand service needs, and prepare repair orders.

You will coordinate with technicians, generate quotes, invoice customers, and maintain records while delivering courteous service and supporting workshop efficiency.

This role emphasizes professionalism, integrity, and teamwork to ensure timely, satisfactory outcomes for every customer.