Automotive Service Concierge & Customer Experience

MMC Success Pte. Ltd.; Singapore; On-site; SGD 23,000 - 36,000; Full time

Benefits offered by this job

Globally Recognized Company

Competitive Rewards and Benefits

Career Growth and Development Pathways

Job summary

MMC Success Pte. Ltd. in Singapore seeks a Customer Service Advisor for automotive service operations.

You will greet customers, understand their vehicle concerns, and communicate with workshop technicians to relay findings and recommendations. You will prepare quotations, schedule appointments, and ensure smooth workflow while maintaining clear, non-technical explanations for customers. The role emphasizes up-selling of maintenance packages, high customer satisfaction, accurate service records,

Qualifications

• Minimum GCE 'N' Level or Nitec in Automotive Trade.
• Preferably 1 year of experience as a Customer Service Advisor in the automotive industry.
• Excellent communication and interpersonal abilities with a good personality.
• Able to analyze customer feedback and drive service improvement initiatives.
• Team player with initiative and positive learning attitude.

Responsibilities

• Greet customers and understand their vehicle concerns and service requirements.
• Provide professional customer service throughout the entire service process.
• Coordinate with workshop technicians to inspect vehicles and communicate findings to customers.
• Recommend necessary repairs and maintenance based on vehicle condition.
• Prepare accurate quotations covering parts, labour, and additional services required.
• Schedule and manage service appointments to ensure smooth workshop workflow and efficiency.
• Keep customers updated on repair status, delays, or changes, and obtain approval for additional work when needed.
• Provide clear, non-technical explanations of vehicle issues and repairs to customers.
• Promote additional services and maintenance packages where appropriate (upselling).
• Ensure high levels of customer satisfaction by handling feedback and complaints professionally.
• Maintain accurate service records and customer information in the system.
• Perform any other ad-hoc duties as assigned.

Skills

Excellent communication

Interpersonal abilities

Team player

Analyze customer feedback

Education

GCE 'N' Level or Nitec in Automotive Trade

Job description

MMC Success Pte. Ltd. in Singapore seeks a Customer Service Advisor for automotive service operations.

You will greet customers, understand their vehicle concerns, and communicate with workshop technicians to relay findings and recommendations. You will prepare quotations, schedule appointments, and ensure smooth workflow while maintaining clear, non-technical explanations for customers. The role emphasizes up-selling of maintenance packages, high customer satisfaction, accurate service records,