Frontline Customer Service: Visitor Care & Records

ST ENGINEERING E-SERVICES PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive benefits

Job summary

ST Engineering E-Services Pte. Ltd. invites customer-service oriented professionals to join our visitor services team at our Singapore premises.

You will greet guests, register visitors, manage queues, and ensure PDPA-compliant record-keeping while maintaining security and a positive experience. Responsibilities also include handling enquiries, assisting with rostering, and supporting digitisation efforts as part of our front-line operations.

Qualifications

• Track record for excellent customer service.
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills.
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage.

Responsibilities

• Receive and welcome visitors with a polite, cheerful disposition.
• Register and enroll visitors using facial recognition and secure processes.
• Provide efficient queue management and crowd control where needed.
• Protect and maintain accurate visitor records per PDPA requirements.
• Manage keys daily: issue, return and accounting.
• Respond to public enquiries and requests per guidelines.
• Monitor attendance and prepare reports as needed.
• Adhere to SOPs, policies and processes; assist with roster changes.
• Participate in digitisation exercises and related tasks.
• Working hours management and flexibility as required.

Skills

Customer Service

Adaptability

Interpersonal Skills

Communication Skills

English Proficiency

IT Savvy

Tools

Facial Recognition

PDPA Awareness

Job description

ST Engineering E-Services Pte. Ltd. invites customer-service oriented professionals to join our visitor services team at our Singapore premises.

You will greet guests, register visitors, manage queues, and ensure PDPA-compliant record-keeping while maintaining security and a positive experience. Responsibilities also include handling enquiries, assisting with rostering, and supporting digitisation efforts as part of our front-line operations.