Front Desk & Admin Specialist

PERSOL Outsourcing; Singapore; On-site; SGD 20,000 - 27,000; Full time

Benefits offered by this job

Incentives

Bonus

Job summary

PERSOL Outsourcing is seeking a personable Front Desk / Customer Service Assistant in Singapore to greet visitors, manage queues, and deliver prompt service. Responsibilities include counter duties, handling inquiries, coordinating with teams, assisting with admin tasks, and supporting events and digital app guidance for customers.

You will use the case management system, MS Office, and online portals to ensure smooth operations.

Qualifications

• Strong customer service mindset with ability to communicate clearly.
• Able to greet visitors, answer inquiries, and manage queues.
• Proficiency in MS Office and basic digital applications.

Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance.
• Greet and register walk-in customers using the case management system; manage the queue when necessary.
• Respond to customer enquiries professionally and efficiently.
• Manually track walk-in customer numbers during downtime of queue systems.
• Conduct daily operational checks of the service centre and replenish collaterals before opening.
• Handle telephone and inbound email enquiries promptly and courteously.
• Provide administrative support including filing, data entry, printing, and mailing of letters.
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments.
• Provide logistical support for ad-hoc events when needed.
• Engage with customers to teach/guide on digital apps and online services.
• Assist customers with online application forms using the portal.
• Perform prompt follow-ups and administrative duties.
• Perform any additional duties assigned by supervisor.

Skills

Customer service

Interpersonal skills

Communication skills

Teamwork

Independent worker

Education

GCE O-Level

Tools

Microsoft Office

Job description

PERSOL Outsourcing is seeking a personable Front Desk / Customer Service Assistant in Singapore to greet visitors, manage queues, and deliver prompt service. Responsibilities include counter duties, handling inquiries, coordinating with teams, assisting with admin tasks, and supporting events and digital app guidance for customers.

You will use the case management system, MS Office, and online portals to ensure smooth operations.