Frontline Visitor Management & Screening Supervisor

NHG Health; Singapore; On-site; SGD 47,000 - 60,000; Part time

Job summary

NHG Health in Singapore is seeking a Temporary Supervisor for Visitor Management & Screening to oversee daily operations at Visitor Registration Centres and lead frontline teams on a 4-month contract.

The role focuses on delivering safe, courteous visitor experiences, enforcing MOH guidelines, coordinating with wards, Security, Facilities IT, and ensuring service standards. You will coach staff and drive continuous improvement in a fast-paced environment.

Qualifications

• At least 3 years of relevant work experience.
• Supervisory, customer service, healthcare operations, or people management experience preferred.
• Strong communication and interpersonal skills with staff, patients, and visitors.
• Proficient in computer systems and operational IT applications.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Supervise outsourced CSOs to ensure MOH guidelines and VMS procedures.
• Oversee daily operations across Visitor Registration Centres.
• Provide on-site coaching and issue resolution for frontline staff.
• Coordinate with wards, Security, Facilities Management, IT Support, and other stakeholders.
• Manage service recovery and address escalated feedback.
• Maintain inventory and readiness of supplies and equipment.
• Troubleshoot visitor management systems and coordinate with IT/vendors.
• Identify opportunities for process improvements.
• Support departmental initiatives and projects.
• Participate in emergency planning and SOP/SWI reviews.

Skills

Supervisory experience

Customer service

Healthcare operations

People management

Communication skills

IT proficiency

Tools

VMS software

IT systems

Job description

NHG Health in Singapore is seeking a Temporary Supervisor for Visitor Management & Screening to oversee daily operations at Visitor Registration Centres and lead frontline teams on a 4-month contract.

The role focuses on delivering safe, courteous visitor experiences, enforcing MOH guidelines, coordinating with wards, Security, Facilities IT, and ensuring service standards. You will coach staff and drive continuous improvement in a fast-paced environment.