Frontline Customer Service (DSC/ET)

ST ENGINEERING E-SERVICES PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive benefits

Job summary

ST Engineering E-Services Pte. Ltd. invites customer-service oriented professionals to join our visitor services team at our Singapore premises.

You will greet guests, register visitors, manage queues, and ensure PDPA-compliant record-keeping while maintaining security and a positive experience. Responsibilities also include handling enquiries, assisting with rostering, and supporting digitisation efforts as part of our front-line operations.

Qualifications

• Track record for excellent customer service.
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills.
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage.

Responsibilities

• Receive and welcome visitors with a polite, cheerful disposition.
• Register and enroll visitors using facial recognition and secure processes.
• Provide efficient queue management and crowd control where needed.
• Protect and maintain accurate visitor records per PDPA requirements.
• Manage keys daily: issue, return and accounting.
• Respond to public enquiries and requests per guidelines.
• Monitor attendance and prepare reports as needed.
• Adhere to SOPs, policies and processes; assist with roster changes.
• Participate in digitisation exercises and related tasks.
• Working hours management and flexibility as required.

Skills

Customer Service

Adaptability

Interpersonal Skills

Communication Skills

English Proficiency

IT Savvy

Tools

Facial Recognition

PDPA Awareness

Job description

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.

About our Line of Business - eServ

Join us at eServ, where reliability, excellence, and ethicalbusiness practices converge to redefine Business Process Outsourcing (BPO)services. As one of Singapore's premier home-grown BPO providers, we prideourselves on our proven track record of financial strength, reliability, andethical conduct. We don't just offer typical BPO solutions; we are yourstrategic partner, committed to delivering exceptional value and bridging thegaps that hinder business growth. Our wide range of services spans finance,payroll, HR, customer care, training and development, and advisory services,all designed to address the intricate challenges that businesses encounter intoday's dynamic landscape. Partner with us and experience a seamless journeytowards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.

Be Part of Our Success

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.

Key responsibilities and functions include:

• Receive and welcome the visitors with a polite and cheerful disposition


• Register and enroll visitors facial recognition efficiently and accurately


• Provide efficient queue management and crowd control where needed


• Protect and maintain accurate and updated visitor records according to PDPA requirements


• Key management including issue, return and accounting for all keys on a daily basis


• Able to multitask and to work fast


• Respond and explain appropriately to public enquiries and requests according to guidelines and policies.


• Monitor attendance and prepare report as needed.


• Comply and adhere to SOPs, policies, guidelines and processes


• Flexibility to change roster should there be a need to.


• Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.


• To participate in digitisation exercises, organising files and documents as necessary.


• Working hours

Qualities We Value

• Track record for excellent Customer Service


• Able to learn quickly and adapt to changes.


• Good interpersonal and communication skills


• Good command of English (written and spoken).


• IT savvy and familiar with common software.


• WSQ certification in customer service is an advantage

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.


• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.


• Meaningful work and projects that make a difference in people's lives.


• A fun, passionate and collaborative workplace.


• Competitive remuneration and comprehensive benefits.