Frontline Customer Experience Specialist - Call Centre

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

SCIENTEC CONSULTING PTE. LTD. is seeking a Call Centre Executive in Singapore to be the first point of contact for customers. This role involves professionally handling inbound calls, resolving enquiries, and maintaining accurate customer records.

The ideal candidate should possess a minimum of GCE O-Level or Diploma and demonstrate strong customer service skills. Join a fast-paced contact center team that values problem-solving and effective communication.

Qualifications

• Ability to handle inbound calls efficiently and professionally.
• Experience with CRM systems for maintaining customer records.
• Strong communication skills to resolve customer issues.

Responsibilities

• Handle inbound customer calls professionally.
• Listen actively to understand customer needs.
• Resolve enquiries and issues at first contact.

Skills

Customer service skills

Active listening

Problem-solving

Education

GCE O-Level or Diploma

Job description

SCIENTEC CONSULTING PTE. LTD. is seeking a Call Centre Executive in Singapore to be the first point of contact for customers. This role involves professionally handling inbound calls, resolving enquiries, and maintaining accurate customer records.

The ideal candidate should possess a minimum of GCE O-Level or Diploma and demonstrate strong customer service skills. Join a fast-paced contact center team that values problem-solving and effective communication.