Senior Contact Centre Specialist: Customer Experience

Singlife Group; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Singlife Group is hiring for a Contact Centre role in Singapore. You will handle inbound/outbound customer interactions, assist with portal/app usage, and ensure timely resolution of requests while upholding service standards.

The role requires a tertiary diploma and a customer-first mindset, with opportunities to work across channels and collaborate with a professional team. The position emphasizes customer experience, empathy, and the ability to manage escalations, with training provided to

Qualifications

• Customer-focused and service-oriented candidate.
• Strong communication and empathetic approach.
• Team player with mature, professional attitude.

Responsibilities

• Handle customer enquiries and feedback across channels.
• Assist customers with portal and mobile app usage.
• Ensure requests are resolved within service standards.
• Comply with internal policies and regulations.
• Support department procedures and administration.

Skills

Customer service

Communication skills

Team player

Empathy

Fast learner

Education

Tertiary Diploma

Tools

Amazon Connect

Salesforce

Job description

Singlife Group is hiring for a Contact Centre role in Singapore. You will handle inbound/outbound customer interactions, assist with portal/app usage, and ensure timely resolution of requests while upholding service standards.

The role requires a tertiary diploma and a customer-first mindset, with opportunities to work across channels and collaborate with a professional team. The position emphasizes customer experience, empathy, and the ability to manage escalations, with training provided to