Frontline Insurance Customer Experience Specialist

FWD Group Management Holdings Limited; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

FWD Group in Singapore seeks a customer service professional to handle direct customer enquiries across phone, email, social media, and in-person counters. You will deliver high-quality service, maintain accurate records, and support complaints resolution with urgency and care.

Ideal candidates have 1–3 years in frontline service within insurance, a Diploma or GCE O level, and strong MS Office skills. You work well in a team, independently, and thrive in a fast-paced environment.

Qualifications

• GCE/O-Level or Diploma required.
• 1–3 years front line customer service/sales support in general or life insurance preferred.
• Insurance certifications are a plus.

Responsibilities

• Attend to direct customer inquiries and requests via phone, e‑mail, Facebook and counter.
• Deliver high-quality, accurate, prompt service meeting SLAs.
• Comply with regulations and internal policies in service delivery.

Skills

Verbal & written communication

Multitasking

Team player

Insurance product knowledge

MS Office / tech-savvy

Education

O-Level / Diploma

Tools

MS Office

Job description

FWD Group in Singapore seeks a customer service professional to handle direct customer enquiries across phone, email, social media, and in-person counters. You will deliver high-quality service, maintain accurate records, and support complaints resolution with urgency and care.

Ideal candidates have 1–3 years in frontline service within insurance, a Diploma or GCE O level, and strong MS Office skills. You work well in a team, independently, and thrive in a fast-paced environment.