Customer Service Executive - Frontline, Office Hours

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

SCIENTEC CONSULTING PTE. LTD. is seeking a customer-focused coordinator to be the first point of contact for customers. You will handle enquiries with a solutions-first mindset and provide accurate, friendly responses.

Responsibilities include active listening, resolving issues at first contact where possible, and collaborating with supervisors to improve service based on recurring concerns. Singaporeans only applies to eligibility.

Qualifications

• Minimum GCE O-Level, Diploma, or equivalent.
• Singaporeans only.

Responsibilities

• Handle customer enquiries professionally and efficiently.
• Listen actively to understand customer needs and provide accurate responses.
• Resolve enquiries at first point of contact where possible, escalate complex cases as needed.
• Collaborate with team to flag recurring issues and contribute to service improvements.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

GCE O-Level

Diploma

Job description

About the Role

You will be the first point of contact for customers reaching out — handling enquiries, crowd control and provide accurate solutions with a professional and friendly approach.

What You Will Do

• Handle customer enquiries professionally, efficiently, and with a solutions-first mindset
• Listen actively to understand customer needs and provide accurate, helpful responses
• Resolve customer enquiries and issues at first point of contact wherever possible, escalating complex cases appropriately
• Collaborate with team members and supervisors to flag recurring issues and contribute to service improvements

What We Are Looking For

• Minimum GCE O-Level, Diploma, or equivalent in any discipline.
• Singaporeans Only