Customer Experience Executive

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a Customer Service/Call Centre Executive to handle customer enquiries and provide timely, professional assistance via phone, email, and other channels. You will resolve issues and ensure a positive customer experience.

You will recording interactions, meeting service standards, and collaborating with internal departments to deliver solutions while maintaining accuracy and efficiency in every contact.

Responsibilities

• Handle inbound and outbound calls and respond to customer enquiries in a professional and timely manner.
• Provide accurate information regarding products, services, policies and procedures.
• Assist customers with enquiries, requests, feedback and complaints.
• Record and update customer interactions accurately in the system.
• Maintain service quality and meet required service standards, including response time and call handling targets.

Job description

RECRUIT EXPRESS PTE LTD in Singapore is seeking a Customer Service/Call Centre Executive to handle customer enquiries and provide timely, professional assistance via phone, email, and other channels. You will resolve issues and ensure a positive customer experience.

You will recording interactions, meeting service standards, and collaborating with internal departments to deliver solutions while maintaining accuracy and efficiency in every contact.