Customer Experience Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a customer-focused professional to deliver high-quality service in a front-line role. You will identify customer needs, assess them, and work to maintain exceptional service delivery and satisfaction.

As a member of the customer support team, you will own customer problems, follow through to resolution within SLAs, and collaborate with other departments to ensure a seamless client experience.

Qualifications

• Experience delivering high-quality service in a customer-facing role.
• Ability to assess customer needs and maintain high customer service levels.
• Ownership of customers’ problems and follow-through to resolution within SLAs.
• Participation in continuous improvement of processes to promote customer satisfaction.

Responsibilities

• Deliver professional, high-quality service experience in a customer-facing role.
• Identify customers’ needs and assess them to maintain a high level of service delivery and satisfaction.
• Take ownership of customers’ problems and follow through to resolution within SLAs.
• Be a key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments to understand operational flow and ensure seamless client experience.

Job description

Recruit Express Pte Ltd in Singapore is seeking a customer-focused professional to deliver high-quality service in a front-line role. You will identify customer needs, assess them, and work to maintain exceptional service delivery and satisfaction.

As a member of the customer support team, you will own customer problems, follow through to resolution within SLAs, and collaborate with other departments to ensure a seamless client experience.